Patient Access Coordinator

Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between Sheltering Arms and VCU Health. Bringing together Sheltering Arms’ trusted brand and clinical reputation with VCU Health’s nationally ranked programs and research, the Institute delivers an innovative, transdisciplinary model of rehabilitative care grounded in advanced technology, research, and evidence-based treatment.

Ranked among the nation’s best rehabilitation hospitals—and the top rehabilitation provider in Virginia—by U.S. News & World Report and recognized as a Top Workplace nationally by USA Today and in Central Virginia by Richmond Times-Dispatch, our culture empowers team members to grow, innovate, and contribute to a shared mission: delivering superior outcomes and redefining what’s possible in rehabilitation.

At Sheltering Arms Institute, you’ll join a collaborative, patient-centered environment where your ideas, expertise, and passion can make a meaningful difference.

If you’re driven to make an impact and help shape the future of rehabilitative care, we invite you to join us in reinventing rehabilitation for life beyond limits.

Sheltering Arms Institute is currently seeking a full-time Patient Access Coordinator to join our team. The Patient Access Coordinator performs a variety of assigned administrative job functions essential to the daily operations of the organization at locations assigned by the Patient Access Manager to meet the Patient Access Department, and clinic needs. The Patient Access Coordinator will primarily work out of the Bon Air location and will be assigned to work from other locations one time a week. The locations the Patient Access Coordinator is responsible for are Bon Air, Reynolds, Laburnum and Sheltering Arms Institute hospital. Under the supervision of the Patient Access Manager, the Patient Access Coordinator acts as a leader in his/her assigned work area through the assessment of processes, monitoring department registrars and their work product, educating staff on processes and change, training new hires, working reports, serving as a resource for coverage needs, assisting with staffing and scheduling and serving as a department liaison with internal and external customers to meet Sheltering Arms standards for excellence in customer satisfaction.

Compensation

• $22.00 - $27.00 per hour
• This range reflects our commitment to pay equity and market‑competitive compensation.
• Final compensation depends on experience, skills, and internal equity.
  
  

Successful Candidates Will Possess

• Exceptional customer service skills and a positive attitude.
• Excellent organizational, interpersonal and communication skills
• Time management and ability to meet deadlines.
• Strong computer skills in a PC environment required
• Ability to multi-task, have attention to details, follow through.
• Prior experience in a health care setting is preferred.
• Insurance knowledge is a plus.
• High School diploma or equivalent required, some college or business school training preferred.
• Five (5) or more years prior experience, or equivalent in a business setting is preferred.
  
  

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.