Senior Warehouse Operations Manager

About SHEIN：

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

Position Summary:

We are looking to add a Senior Warehouse Operations Manager to our dynamic team in Fairless Hills, Pennsylvania, United States. This role is critical to SHEIN’s mission of delivering exceptional e-commerce experiences, ensuring that our supply chain supports rapid growth and customer satisfaction. You will play a key role in aligning operational strategies with business goals, driving innovation, and fostering a culture of safety and excellence. This is an opportunity for an experienced logistics leader to influence operations at scale, lead transformative initiatives, and contribute directly to the success of one of the world’s fastest-growing e-commerce platforms.

Job Responsibilities:

• Oversee all aspects of warehouse operations, including receiving, inventory management, picking, shipping, and returns, ensuring efficiency, accuracy, and scalability.
• Oversee daily operations across multiple 3PL-managed warehouses, ensure consistent application of service levels, SOPs, safety, and compliance standards. Conduct regular reviews and audits of 3PL performance.
• Develop and execute strategies to meet key performance metrics and align with SHEIN’s growth objectives for our U.S. fulfilment centers.
• Implement best practices for process optimization, operational consistency, and workforce management to drive continuous improvement.
• Collaborate with cross-functional teams—including IT, engineering, automation, and analytics to integrate technology-driven solutions that enhance performance and ROI.
• Build strong working relationships with 3PL partners and act as the primary escalation point. Lead weekly, monthly and quarterly business reviews and performance assessments. Negotiate service terms and improvement initiatives with 3PL partners.
• Ensure proper space utilization, inventory control practices, and stock rotation across all sites. Monitor and optimize storage capacity based on the needs of business.
• Align warehouse logistics strategy with company supply chain and business objectives. Lead warehouse expansions, transitions, or new 3PL implementations when needed. Support business continuity planning and risk mitigation efforts.
• Foster a culture of safety, compliance, and operational excellence by adhering to OSHA regulations and implementing robust training and development programs.
• Analyze financial performance, manage budgets, and present insights to leadership, ensuring data-driven decision-making and transparency.
• Stay at the forefront of logistics innovations and industry trends to drive improvements in efficiency, cost savings, and customer satisfaction.

Job Requirements：

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field (preferred).
• A minimum of 7 years of experience managing automated distribution centers, ideally with an e-commerce retailer.
• Proven track record of leading large-scale teams and managing multiple warehouses.
• Expertise in process optimization, warehouse technology, and regulatory compliance. Proficiency in warehouse management systems (WMS), data analytics, and Microsoft Office Suite. Strong leadership, problem-solving, and communication skills, with the ability to inspire and drive performance.
• Black Belt certification or equivalent experience in Lean Six Sigma methodologies is a plus.
• TQM (Total Quality Management) certification or equivalent experience in Process Control is a plus.

Benefits and Culture:

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts
• Free swag giveaways
• Annual Holiday Party Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages