What are the responsibilities and job description for the Warehouse Operations Manager position at B&H Photo Video?
Warehouse Operations Manager
Job Overview:
The Warehouse Operations Manager will help to oversee fulfillment departments by implementing practices leading to efficiency, accuracy, and cost-effectiveness. This role focuses on optimizing processes, managing performance metrics, and leading high-performing teams. Responsibilities include analyzing data, implementing process improvements, and driving operational excellence. Success in this role requires a high level of strategic planning, workforce management, and cross-functional collaboration to support business growth and operational goals.
Essential Responsibilities:
- Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.
- Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.
- Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.
- Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning..
- Drive forecasting and data analysis to enhance decision-making and resource allocation.
- Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.
- Ensure compliance with health, safety, and regulatory requirements.
- Spearhead process improvements to increase efficiency and scalability in warehouse operations.
Additional Responsibilities:
- As assigned by the Director of Fulfillment
Specific Knowledge, Skills and Abilities:
- Proven leadership in managing teams and handling complex projects.
- Strong analytical skills with proficiency in data analysis, forecasting, and KPI metrics reporting.
- Strong understanding of Lean principles, Six Sigma Green/Black Belt certification
- Data-driven mindset with experience in developing analytics and labor metrics.
- Strong problem-solving skills and ability to translate data insights into actionable strategies.
- Exceptional leadership and team management abilities.
- Excellent communication and presentation skills.
- Ability to collaborate and build partnerships with cross-functional teams.
Education, Experience and Licenses:
- Bachelor’s degree in supply chain management, Operations Management, Logistics, or related field.
- 5-10 years of management experience in fulfillment operations, logistics, or supply chain management in a P&L environment.
- Six Sigma Green/Black Belt certification preferred
Physical Environment/Occupational Risks:
- Extended periods of standing/walking
Required Schedule: 1st & 2nd shifts