R&D Digital Tools and Automation Specialist

The Digital Innovation and Operational Services Chapter is a global R&D team focused on improving productivity, operational efficiency, and collaboration across organizations. This role supports enterprise tools operations and process automation initiatives for global R&D teams.

• Prior experience with enterprise business applications such as Electronic Document Management Systems (EDMS), Learning Management Systems (LMS), or Project Management tools.
• Knowledge of data structures, databases, automation, scripting, AI prompt engineering, and/or AI agent development.
• Strong technical aptitude combined with excellent communication skills.
• Preferred educational background in Software Engineering, IT, Computer Programming, or Computer Science.
• Experience with SAP, Cornerstone, Google Suite, and Microsoft Office Suite is a plus.

We are seeking a detail-oriented and execution-focused professional to join our global support team. This role will help scientists and engineers focus on innovation by supporting enterprise business systems, optimizing operational processes, and driving automation initiatives.

• Execute and fulfill R&D system requests using expertise in business systems and compliance standards.
• Provide professional, empathetic, and timely support for operational and system-related issues.
• Serve as a Subject Matter Expert (SME) for one or more complex R&D applications.
• Develop expertise in records management, lab data handling, and change request processes.
• Streamline workflows and improve scientist productivity through process optimization.
• Anticipate customer needs and provide proactive support to global R&D teams.
• Maintain service excellence while collaborating within a diverse global organization.
• Identify opportunities for automation, digitization, and AI-driven process improvements.
• Ensure data integrity, compliance, audit readiness, and accurate data retrieval processes.

• Bachelor’s degree in a technical, scientific, or business-related discipline preferred.
• 3–5 years of experience in operations, technical support, system administration, or related roles.
• Excellent verbal and written English communication skills.
• Ability to quickly learn new systems, applications, and business processes.
• Strong attention to detail and ability to execute complex tasks with accuracy and efficiency.