What are the responsibilities and job description for the End User Support Specialist position at Sharp Brains?
Job Overview:
We are looking for freelance EUC L1 / Smart Hands Support Engineers to provide on demand onsite IT support for customer location. This is a ticket-based and dispatch support role, ideal for independent IT field engineers.
Key Responsibilities:
- Provide onsite Smart Hands and L1 EUC support.
- Troubleshoot desktops, laptops, printers, and peripheral devices.
- Perform hardware installation, replacement, and basic break/fix activities.
- Support IMACD tasks (Install, Move, Add, Change, Dispose).
- Assist with network connectivity and basic cabling tasks.
- Provide remote hands support for senior technical teams.
- Update tickets, document work performed, and share site reports/photos when required.
- Coordinate with remote support teams and follow project SOPs.
Required Skills:
- Experience in EUC / Desktop Support / Smart Hands roles.
- Basic knowledge of Windows OS, hardware troubleshooting, and networking.
- Familiarity with ticketing systems and onsite support procedures.
- Good communication and troubleshooting skills.
- Ability to work independently onsite.
Preferred:
- Previous field support or data centre support experience.
- Own transportation and basic toolkit preferred.
- Availability for on-call or short-notice assignments.
Engagement Type:
- Freelance / independent contractor / B2B Contractor
- Ticket-Based / On-Demand Assignments
- Flexible working model