Guest Service Agent – Reservations

Shanty Creek Resorts – Bellaire, MI

About Shanty Creek Resort

Shanty Creek Resorts is committed to providing our guests with a unique Up North experience. Our friendly and caring staff welcomes guests with exceptional service and old-fashioned hospitality.

We believe that building honest and long-lasting relationships with our guests, employees, neighbors, and the surrounding environment allows us to grow our business and maintain the special character of our resort.

Position Summary

The Guest Service Agent – Reservations plays a key role in ensuring a seamless and enjoyable experience for guests from the moment they inquire about their stay.

This position is responsible for managing reservations, providing accurate information about accommodations and amenities, and assisting guests with inquiries or concerns. The Guest Service Agent will utilize reservation and booking systems to process reservations efficiently while delivering excellent customer service.

This role also works closely with the front desk, housekeeping, and other resort departments to ensure guest preferences and special requests are communicated and fulfilled.

Key Responsibilities

• Manage incoming reservation requests via phone, email, and online booking platforms

• Provide detailed information about room availability, rates, packages, and resort amenities

• Process reservations accurately and efficiently using the resort’s booking system

• Respond to guest inquiries and assist with reservation changes or issues

• Communicate guest preferences and special requests to the appropriate departments

• Work collaboratively with the front desk and housekeeping teams to ensure a smooth guest experience

• Maintain a high level of professionalism and customer service in all guest interactions

Minimum Qualifications

• High school diploma or equivalent

• Previous experience in customer service or hospitality

• Strong verbal and written communication skills

• Ability to handle multiple tasks in a fast-paced environment

Preferred Qualifications

• Experience with hotel reservation systems or property management software

• Previous experience in a fast-paced hospitality environment

• Fluency in multiple languages

Key Skills

• Excellent communication and interpersonal skills

• Strong attention to detail when processing reservations

• Effective problem-solving and guest service abilities

• Ability to work collaboratively with multiple departments

• Comfort using reservation software and computer systems

Why Work at Shanty Creek Resort

At Shanty Creek Resort, you’ll be part of a team dedicated to creating memorable experiences for guests while enjoying the beauty of Northern Michigan. Our team members take pride in delivering exceptional hospitality and supporting one another in a welcoming and professional environment.