What are the responsibilities and job description for the Service Manager - Income Audit position at Shangri-La?
Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
Ensure explanations are given on each rebate, approval by GSM and review time difference between initial posting of settlement and rebate.
- Submit for approval of Front Office Manager / Assistant Room Division Manager and Assistant Financial Controller.
- Verify rebates, paid-out transactions, foreign exchange, complimentary room slips, and loyalty program records.
- Review banquet revenue reports, ensuring alignment with event orders and proper authorization of deviations.
- Maintain records of all financial documents and ensure their proper filing for future audits.
- Ensure the proper care and maintenance of financial equipment.
- Supervise and guide income audit associates and leaders, ensuring adherence to hotel policies.
Requirements
