Site Manager

Manager Job Description:

Driving: No (however, they will be driving if converted so please make sure candidates have a valid DL)

Dress Code: Business casual – no jeans, sneakers allowed if a solid color

Interview Type: Virtual 1st, then 2nd interview onsite with a Field Manager

This position will support Cigna. This role will require oversight of onsite team, assisting with business processes as needed based on volumes (mail/print). The manager is looking for a candidate who is a detail-oriented individual with experience coaching and training employees, and a strategic mindset. He is also looking for candidates with good communications skills as this is a key contact facing position in the Global HQ. Candidates must be able to lift up to 50 lbs, and use a computer, scanner, printer and finishing equipment.

Typically Requires: •High school or GED is required. •5 years of work experience in a related field (B2B and/or technical). •Previous 2 years of managerial work experience strongly preferred. •Previous 5 years Customer facing work experience required. •Demonstrated high level knowledge and understanding of technology. •Off 360 proficient user

KNOWLEDGE, SKILLS AND ABILITIES •Strategical facilitator of complex issues •Ability to present to a large-sized group •Complex-Problem Solving Skills •Demonstrates managerial courage •Expert Customer Service skills •Expert Technical aptitude •Expert Written and Verbal Communication skill

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS •Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. •Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction – prepare, provide and convey diversified information. •Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. •Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

Responsibilities:

Accountable for daily operations of a large team that includes a complex site. Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Imaging and Mail services through SLA results and client feedback. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling. Responsible to manage daily operations of a medium-large size site while managing a medium-large team of direct reports •Prioritizes complex projects while effectively managing multiple and competing priorities. •Fosters an inclusive and high performing team environment in which SLA objectives are met. Consistently consults and displays insights into strategic and tactical issues by actively seeking input of counterparts and upper management.

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.