Patient Service Coordinator

Position Details

• Job Title: Patient Service Coordinator
• Location: Boston, MA, 02114
• Duration: 13 Weeks, with Contract to Perm
• Shift: 08:30 - 17:00
• Hours: 40 hours per week
• Pay Rate: $27.50/hour on W2

Job Description:

The Patient Services Coordinator II, under general supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients.

Principal duties and responsibilities:

• Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
• Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
• Provides support and information to providers to problem solve and manage complex administrative patient issues.
• Triages and manages complex telephone calls, utilizing courteous customer service skills.
• Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
• Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs.
• Manages Epic In Baskets & Epic Work queues
• Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
• Assists with training and orientation of new staff, where applicable.
• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
• Other duties as directed.
• Good command of the English language, including medical terminology
• Knowledge of EPIC
• Excellent interpersonal and verbal/written communication skills
• Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail
• Ability to work independently and within a team environment
• Ability to solve problems and resolve complex issues on behalf of providers and patients
• Knowledge of computer applications necessary to function in administrative role; including but not limited to Outlook, MSOffice

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.