Video Surveillance Operator I

Job Description – Video Surveillance Operator I

Job Title: Video Surveillance Operator I / Security Monitoring Specialist
Location: 5235 Ponderosa Way, Las Vegas, NV 89118
Work Arrangement: 100% Onsite
Pay Rate: $18/hr on W2
Contract Duration: 6 Months (Possible Extension / Temp-to-Hire)
Shift: Night Shift / Graveyard Shift
Work Schedule: Wednesday–Sunday, 10:00 PM–6:30 AM (30-minute unpaid lunch)
Job Category: Surveillance Monitoring / Security Operations / Call Center

Position Summary

We are seeking a highly motivated, dependable, and detail-oriented Video Surveillance Operator I to join our client's Security Operations Center in Las Vegas, NV.

The ideal candidate will be responsible for monitoring multiple live video surveillance feeds, identifying suspicious or unauthorized activities, responding to security incidents, and coordinating with law enforcement, emergency responders, and property management teams.

This is a fast-paced, computer-based monitoring position requiring excellent multitasking abilities, strong communication skills, situational awareness, and attention to detail.

Candidates with experience in CCTV Monitoring, Security Operations, Call Centers, Dispatching, Alarm Monitoring, Loss Prevention, Data Entry, or other fast-paced operational environments are encouraged to apply.

Please Note: This is a desk-based surveillance monitoring position, not a casino surveillance or traditional security guard role.

Key Responsibilities

• Monitor multiple live video surveillance feeds simultaneously across properties nationwide.
• Identify suspicious behavior, unauthorized access, security threats, and unsafe activities in real time.
• Respond to security incidents by issuing live audio warnings when appropriate.
• Communicate with law enforcement, emergency responders, and property representatives regarding active incidents.
• Accurately document incidents, observations, and actions taken in detailed reports.
• Operate multiple computer monitors, software applications, and browser tabs simultaneously.
• Maintain continuous attention, situational awareness, and focus throughout assigned shifts.
• Escalate technical issues and system malfunctions to the appropriate IT support teams.
• Follow established security procedures, operational guidelines, and escalation protocols.
• Maintain consistent attendance, punctuality, and compliance with performance expectations.

Required Qualifications

• Strong computer proficiency and ability to navigate multiple applications and monitors simultaneously.
• Minimum typing speed of 40 words per minute (WPM).
• Excellent verbal and written communication skills in English.
• Strong attention to detail, problem-solving abilities, and situational awareness.
• Ability to multitask effectively in a high-volume, fast-paced operations environment.
• Comfortable communicating with law enforcement, emergency personnel, and property management representatives.
• Ability to remain seated and focused for extended periods while continuously monitoring video feeds.
• Strong organizational skills and ability to prepare accurate incident reports.
• Dependable, punctual, and able to follow structured schedules.
• Must be available to work overnight shifts, including weekends.
• Must successfully complete mandatory training requirements.

Preferred Qualifications

Previous experience in one or more of the following areas is highly desirable:

• CCTV Surveillance / Video Monitoring
• Security Operations Center (SOC)
• Alarm Monitoring / Security Dispatch
• Emergency Dispatch / Communications
• Call Center / Customer Service
• Loss Prevention / Asset Protection
• Incident Reporting / Data Entry
• Multi-Monitor Computer Operations
• Microsoft Office / Google Workspace
• Gaming or other multi-screen environments requiring quick reactions and multitasking

Previous surveillance experience is preferred but not mandatory. Candidates with strong computer skills, communication abilities, and multitasking experience are encouraged to apply.

Work Schedule

Regular Shift – Graveyard Shift

• Days: Wednesday through Sunday
• Hours: 10:00 PM–6:30 AM
• Lunch: 30 minutes unpaid
• Weekend availability is mandatory.

Mandatory Training Schedule

• Days: Saturday through Wednesday
• Hours: 6:00 PM–11:00 PM
• Duration: 2 weeks (may extend to 3 weeks)

All selected candidates must be fully available for the mandatory training schedule, regardless of