What are the responsibilities and job description for the Video Surveillance Operator position at Revive Business Solutions?
Job Title: Video Surveillance Operator I
Work Location: Las Vegas, NV - 89118
Duration: 06 Months Contract
Night Shifts: Tuesday - Saturday - 10:00 PM to 6:00 AM
Role Overview
Key Responsibilities
Required Qualifications
Preferred Backgrounds (Nice-to-Haves)
Work Environment
Work Location: Las Vegas, NV - 89118
Duration: 06 Months Contract
Night Shifts: Tuesday - Saturday - 10:00 PM to 6:00 AM
Role Overview
- The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives.
- Operators monitor multiple sites nationwide using proprietary Blue Eye software and work in a fast-paced, multi-screen environment.
- This role is not related to casino surveillance and is not located on the Las Vegas Strip.
Key Responsibilities
- Monitor multiple live video surveillance feeds to identify suspicious or unsafe activity
- Deliver real-time audio warnings to individuals onsite when appropriate
- Escalate incidents to police departments, first responders, or site contacts as needed
- Write clear, accurate, and detailed incident notes and documentation
- Manage several computer screens, tabs, and applications simultaneously
- Maintain strong attendance, punctuality, and consistent focus throughout the shift
- Escalate technical issues to IT; no troubleshooting knowledge required
Required Qualifications
- Ability to speak, read, and write English clearly
- Comfortable speaking with law enforcement and property managers
- Proficient computer skills, including navigating multiple monitors and tabs
- Minimum typing speed of 40 WPM
- Ability to sit and focus for long periods
- Strong attention to detail in a high-volume, fast-paced environment
- All new hires must cover weekends.
Preferred Backgrounds (Nice-to-Haves)
- Video gaming experience (fast reaction speed, multi-screen familiarity)
- Call center or dispatch-style experience
- Previous loss prevention or surveillance experience
- Experience in fast-paced desk environments
- Security guards accustomed to physical patrols
- Candidates expecting flexible schedules or remote work
Work Environment
- Fast-paced operations center
- Heavy computer and multi-monitor use
- Safe, climate-controlled office setting
- Structured, non-flexible schedules — employees must work the shift hired for
- Communication currently via Microsoft platforms; transitioning to Google Meet/Google Mail
- Occasional overtime not mandatory, but must be flexible for up to 20 minutes over shift if stuck on an active call.