Administrative Support Specialist - Tool Support

Administrative Support Specialist – Tool Support

Location: Reston, VA
Work Arrangement: 100% Remote
Job Type: Temporary Contract
Pay: $30.00/hour

Position Overview

We are seeking an organized and tech-savvy Administrative Support Specialist to support tool access and day-to-day technical needs for agent teams.

This is a great opportunity for someone with a background in administrative support, IT support, operations coordination, or customer support who enjoys troubleshooting problems, managing multiple priorities, and working with different teams to get issues resolved.

You'll be responsible for ensuring new team members have the correct system access before training begins, resolving basic technical issues, tracking access across multiple teams and locations, and coordinating with technical support teams when more complex issues arise.

Key Responsibilities

Tool & Access Management

• Set up and provision system and tool access for new agents before training or class start dates.
• Verify that all required tools are available and functional on day one.
• Remove system access promptly when employees leave the team.
• Maintain accurate records of access status across multiple classes and locations.

Technical Support & Troubleshooting

• Receive and triage basic tool and system issues.
• Troubleshoot straightforward technical problems.
• Escalate more complex issues to the appropriate technical team.
• Follow up on open tickets until issues are fully resolved.
• Communicate status updates clearly to agents and internal stakeholders.

Administrative & Coordination Support

• Track multiple concurrent workstreams and deadlines.
• Coordinate with technical, operational, and support teams.
• Maintain accurate spreadsheets, tracking documents, and support records.
• Ensure provisioning and deprovisioning activities are completed accurately and on schedule.
• Identify potential access or tool issues before they impact training or operations.

Required Qualifications

• Strong organizational and time-management skills.
• Ability to manage multiple projects, classes, and locations simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Basic technical aptitude and willingness to learn new systems.
• Ability to perform first-level troubleshooting.
• Comfortable working cross-functionally and following up with multiple teams.
• Ability to meet deadlines tied to employee onboarding and training schedules.

Preferred Qualifications

• Previous experience in:
• • Administrative Support
  • IT Support
  • Operations Coordination
  • Customer Support
  • Technical Support
• Experience with ticketing systems.
• Experience using spreadsheets or tracking tools.
• Experience managing user access or system provisioning.
• Familiarity with remote support environments.

Work Arrangement

100% Remote

The position supports teams across multiple classes and locations, so strong communication, organization, and independent work skills are essential.

Who We Are
SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact?

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