What are the responsibilities and job description for the Service Advisor Support - Sewell Ford Lincoln position at Sewell Family of Companies?
Service Advisor Support - Ford Lincoln
The Service Advisor Support role is designed to assist the service department in organizing workflow, maintaining clear communication with customers, and ensuring efficient repair processes using dealership and Ford resources. This position is ideal for individuals who are detail-oriented, customer-focused, and eager to learn about the automotive service environment. No prior dealership experience is required—training and certifications will be provided through Ford’s training courses.
Roles & Responsibilities:
- Create repair orders for customer vehicles.
- Invoice completed repair orders.
- Schedule and confirm customer appointments.
- Organize repair orders and maintain accurate status updates.
- Answer customer questions regarding repair status using Ford and dealership systems.
- Assist in streamlining repairs by coordinating with technicians, parts, and advisors.
- Sell recommended maintenance items when appropriate.
- Follow up on customer approvals through email and customer-facing portals.
- Complete Ford basic service advisor and warranty certifications.
Schedule: Full Time
Growth Opportunities:
The Service Advisor Support position can easily be transferred to a fully certified Mobile Service advisor or a fully certified Main Shop service advisor for the right candidates!
- Strong communication and customer service skills.
- Organized and able to manage multiple tasks.
- Comfortable learning dealership software and processes.
- Team-oriented with a positive attitude.
To be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver’s license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered.
Benefits:
Full-time team members are eligible after a provisional period. The Sewell Family of Companies offers a comprehensive benefit selection to include medical, vision, and dental insurance; supplemental insurances including additional life, 401K retirement savings; continuing education and training.
Additional benefits for full-time team members include company-paid life insurance, company-paid short-term disability, and paid time off.
About Our Organization:
The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.
Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
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