What are the responsibilities and job description for the Customer Service Representative - Phoenix Financial position at Sewell Family of Companies?
Customer Service Representative – Phoenix Financial
The Sewell team is searching for a friendly, interactive, and outgoing individual who can excel in assisting our guests in the sales department. Our Customer Service Representative is the front line of guest relations, as they greet customers on the lot, assist them in browsing inventory, test driving, and providing valuable product knowledge. This role is not a 'sales' role but is a great fit for a client-oriented, friendly person that enjoys automotive and working with a fast-paced team. The CSR bridges the gap between the guest and the sales team.
Roles & Responsibilities:
- Greet & interact with guests coming onto the property
- Use product knowledge to match customers wants and needs into options to showcase
- Create lasting relationships to ensure customer/brand loyalty
- Understand and implement dealership sales processes
- Facilitate gathering key contact information from guests to assist in sales process
- Present and demonstrate vehicle features
- When needed, assist team with tracking and moving inventory, maintaining cleanliness of property & vehicles
- When needed, assist in delivering vehicles to guests
- Remain up to date on products, market trends and certifications through Ford & Lincoln
- Maintain records via Client Relationship Management (CRM) software
Schedule: Part Time- & Full-Time availability Monday - Saturday 7:30am-5:00pm
Skills & Requirements:
- Must be able to be outside in the weather
- Must be able to be on your feet for long periods of time and remain active throughout the workday
- Must be able to actively start friendly conversations with guests
- Must have a valid Driver’s license with good driving record
Qualifications:
To be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver’s license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered.
Benefits:
Full-time team members are eligible after a provisional period. The Sewell Family of Companies offers a comprehensive benefit selection to include medical, vision, and dental insurance; supplemental insurances including additional life, 401K retirement savings; continuing education and training.
Additional benefits for full-time team members include company-paid life insurance, company-paid short-term disability, and paid time off.
About Our Organization:
The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.