Service Advisor - Cadillac Buick GMC

The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests.

Skills and Requirements:

High school diploma or GED

Valid driver license and acceptable driving record

Background and drug screening

Ability to multitask

Roles and Responsibilities:

Greet each guest in a prompt, courteous manner 100% of the time

Schedule appointments and manage vehicle repair process via the dealership management system

Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately

Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion

Obtain customer, vehicle data, and method of payment

Test-drive the vehicle with the customer to ensure proper operation

Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval

Obtain customer signature on repair order

Schedule a time with the customer to discuss the vehicle status

Obtain accurate customer contact information

Follow up on the progress of each repair order with the assigned technician

Contact the customer by telephone regarding changes in the estimate or time promised

Record any changes on the repair order in approved standards

Deliver vehicles to customers and answer any questions or concerns

Review work performed and discuss charges or coverage

Advise the customer of future maintenance or repair needs

Ensure all needs are met and ask if anything else can be done

Explain the survey the customer will receive and its importance

Attend training classes and meetings as needed per Sewell standards

Schedule: Monday through Friday 7 am. - 6 pm and alternating Saturdays

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!