What are the responsibilities and job description for the Case Manager position at Sevita?
NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.
Case Manager
The Case Manager meets and works with individuals to gather information; assess each individual's needs; assess the plan and cost of care; and identify and implement services to meet an individual's needs.
Participant Care & Coordination
Education: Bachelor’s degree in Human Services, Nursing, Psychology, Social Work, or a related field required; an equivalent combination of education and experience may be considered. Licensed Nurse (RN or LPN) or other relevant healthcare credential preferred.
Experience: Minimum of one (1) year of related case management experience in healthcare, rehabilitation, or human services required.
Licensure/Certification
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
Case Manager
The Case Manager meets and works with individuals to gather information; assess each individual's needs; assess the plan and cost of care; and identify and implement services to meet an individual's needs.
Participant Care & Coordination
- Facilitate all components of case management, including intake, assessment, planning, advocacy, and ongoing monitoring.
- Conduct home, residential, and community visits to evaluate participant progress and needs.
- Coordinate care across interdisciplinary teams (nursing, therapy, behavioral health, residential, and medical providers).
- Prevent duplication of services by maintaining close communication among all providers.
- Identify, recommend, and connect participants to community resources that enhance independence and quality of life
- Develop individualized care plans with measurable goals and target outcomes.
- Collaborate with the participant, family, and team members to ensure plans remain current and effective.
- Track service delivery to confirm alignment with the plan of care and participant objectives.
- Assist individuals in obtaining benefits (Medicaid, Medicare, Social Security, private insurance) and maintain current knowledge of eligibility processes
- Maintain consistent follow-up on all participant needs, ensuring timely completion of next steps and documentation.
- Communicate proactively with internal and external partners regarding updates, barriers, and progress.
- Serve as the lead contact for participant, guardian, and external case manager communication.
- Track open items and follow-through using established organizational systems to ensure accountability.
- Escalate unresolved issues promptly to leadership and support timely resolution.
- Maintain accurate, detailed, and up-to-date electronic case records.
- Document all communication, follow-up, and outcomes in alignment with organizational standards.
- Monitor timelines for plan updates, re-assessments, and required reviews.
- Provide progress summaries and updates during internal rounds, team meetings, and case reviews.
- Demonstrate professionalism, empathy, and respect in all interactions with participants, families, and staff.
- Collaborate effectively with program leaders, therapists, nurses, and residential teams.
- Identify and communicate opportunities for service improvement or process streamlining.
- Participate in audits, trainings, and departmental initiatives to promote continuous improvement.
Education: Bachelor’s degree in Human Services, Nursing, Psychology, Social Work, or a related field required; an equivalent combination of education and experience may be considered. Licensed Nurse (RN or LPN) or other relevant healthcare credential preferred.
Experience: Minimum of one (1) year of related case management experience in healthcare, rehabilitation, or human services required.
Licensure/Certification
- Valid driver’s license with a driving record meeting company insurability standards.
- Current CPR/First Aid certification as required by state and program guidelines.
- Strong working knowledge of case management practices, care coordination, and interdisciplinary communication.
- Exceptional interpersonal and relationship-building skills; able to establish rapport quickly and maintain professional communication across all levels.
- Demonstrated ability to manage multiple priorities and deadlines in a dynamic environment.
- Skilled in problem-solving and crisis intervention with sound judgment and minimal supervision.
- Competent in analyzing data, monitoring progress metrics, and identifying trends to support follow-up and performance management.
- Proficiency with Microsoft Office Suite (especially Excel, Word, and Outlook) and electronic health record systems.
- Strong written and verbal communication skills, including report writing and documentation.
- Ability to interpret and apply policies, procedures, and applicable regulations.
- Demonstrated commitment to teamwork, accountability, and continuous improvement.
- Full compensation/benefits package for full-time employees.
- 401(k) with company match.
- Paid time off and holiday pay.
- Rewarding, complex work adding value to the organization’s mission alongside a great team of co-workers.
- Enjoy job security with nationwide career development and advancement opportunities.
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.