ACT/IDDT Case Manager

JOB TITLE

ACT/IDDT Case Manager

DEPARTMENT

ACT/IDDT

REPORTS TO

Program Director

JOB SUMMARY

An ACT/IDDT Case Manager is directly accountable to the Program Director in assisting with case management by developing supports for consumers with identified needs, coordinating a variety of available services necessary to maintain independent living, and when possible, self-sufficiency and family stabilization. ACT/IDDT Case Managers are subject to 24/7 On-Call Status.

This position is also subject to criminal and abuse background checks.

CORE RESPONSIBILITIES

Duties and responsibilities include, but are not limited to:

• Manage a caseload of clients and maintain case files.
• Assist consumers, guardians, and families in maximizing their abilities for self-determination by enabling them and empowering them in decision-making to the greatest extent possible.
• Assist in accessing community resources identified for the consumer, family members, and/or providers.
• Maintain the designated number of contact hours.
• Maintain professional relationships with department personnel, county personnel, consumers, families, and service providers.
• Provide supportive counseling and advocacy for consumers.
• Conduct crisis intervention, as necessary.
• Flexibility to adjust schedule occasionally to accommodate other’s schedules.
• Monitor consumer’s use of medications.
• Other duties as assigned by the Program Director.

WORK ENVIRONMENT RESPONSIBILITIES

• Contribute to the positive Nurtured Heart Approach culture of the workplace.
• Be able to work with a diverse group of people in a fair and consistent way.
• Be respectful to co-workers and able to work with minimal conflict with others.
• Be effective in communicating information to the appropriate staff.
• Maintain the highest level of customer service.
• Present a professional image to the public, our consumers, and other agencies.
• Demonstrate strong organizational skills.
• Be able to work in a fast-paced environment.
• Meet time frames with paperwork and assigned tasks.
• Be detail-oriented and accurate with work.
• Complete assigned work tasks.
• Be able to give and take directions.
• Show initiative/resourcefulness.
• Consistently demonstrate professional conduct.
• Be able to work independently and as part of a team.
• Arrive to work on time and be prepared for the workday.
• Work well with others.
• Be able to give and take constructive criticism.
• Be able to adapt to changes in the workplace.

AGENCY SYSTEM RESPONSIBILITIES

• Adhere to work rules.
• Adhere to HIPPA standards.
• Adhere to ethical standards.
• Uphold recipient rights standards.
• Stay current on required training.
• Adhere to all policies and procedures.
• Keep team members and supervisors aware of any potential problems or issues.
• Keep CEO and Owner informed of any potential issues with the organization.

KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS

• Professional-level knowledge of federal and state assistance programs.
• Strong understanding of case management principles, procedures, and practices.
• Experience with Person-Centered Treatment Planning.
• Ability and desire to work with people from various backgrounds providing basic human needs with compassion and a dignified environment.
• Experiences in crisis intervention principles and practices.
• Demonstrated ability to perform a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency or composure.
• Demonstrated computer skills including word-processing.
• Ability to present ideas effectively, in both oral and written form.
• Ability to negotiate and resolve conflict between dissenting parties.
• Strong oral and written communication skills.
• Computer skills including spreadsheets and word-processing.
• Strong time management.
• Be honest and trustworthy.
• Demonstrate sound work ethics.
• Contribute to a positive workplace culture.
• Minimum of two years experience in case management services.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee could be exposed to weather conditions.
• The noise level in the work environment is usually moderate.

CONSULTS WITH

• Program Director/Supervisor

TERMS OF EMPLOYMENT

• At-Will

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Social Work or Humans Services.
• Valid Social Worker’s license.
• Minimum of two years experience in the delivery of human services.

Job Type: Full-time

Pay: $30,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $30,000 - $60,000