Office Manager / Bookkeeper

Office Manager / BookkeeperFull Time • Lansing We're seeking someone to fill a key leadership role, that has excellent accounting skills and is a serious multi-tasker. As the Office Manager, you will be responsible for hiring, managing, training, and motivating the Office team. You will serve as the in-house expert on QuickBooks®, Microsoft Office, and proprietary software. In addition, you will ensure all job files are properly audited and contain all required documentation. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow. Primary Responsibilities  Manage Office Staff  Manage accounts payable, accounts receivable, and cash management  Maintain accurate records in QuickBooks®  Create financial reports and perform analysis  Complete accounts receivable and accounts payable activities  Prepare and maintain cash management reports  Coordinate and administer payroll and benefits  Complete and document HR compliance  Oversee performance management and documentation  Develop the office division annual plan  Document and manage the office division performance  Monitor and maintain inventory, fixed assets, and business resume  Maintain tax, insurance, and compliance requirements  Maintain vendors, resources, and subcontractors  Coordinate and maintain company calendar and franchise communication Position Requirements  5+ year(s) of office, accounting, or customer service management experience  3+ year(s) of experience with QuickBooks Online (QBO)  2+ years of experience with collection activities  Strong professional background of 2-3 years bookkeeping experience  Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times  Polite, confident, and excellent customer service skills, including listening and questioning skills  Excellent organizational skills and strong attention to detail  Experience in building a strong team with tangible leadership skills  Solid organization and planning capabilities, strong attention to detail  Demonstrated history of ability and growth in managing an office environment  Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times  Very self-motivated and goal-oriented with ability to multi-task  Capability to work in a fast-paced, team-oriented office environment  Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks®  Ability to learn new software and proprietary software  Experience in customer service industry environment a plus  Ability to successfully complete a background check subject to applicable law Hours  40 hours/week, flexible to work overtime when required  Generally 8:00 a.m. – 5:00 p.m., can vary as business demands Pay Rate Competitive salary based on experience. We are a non-smoking facility and an equal opportunity employer.