What are the responsibilities and job description for the Customer Service Coordinator position at SERVPRO Team Wall?
SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero!
Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en
About SERVPRO Team Wall:
At SERVPRO Team Wall, we’re more than a restoration company; we’re the first call people make when disaster strikes. Our Intake Team plays a vital role in helping customers take their first steps toward recovery. Our success is built by dedicated, detail-oriented professionals who value teamwork, communication, and growth. We’re proud to offer a workplace where your organization, empathy, and commitment to excellent customer service make a lasting impact on both our customers and our team.
About the Role:
As an Intake & Customer Service Coordinator, you’ll be the first point of contact for customers in need of SERVPRO’s restoration services. This critical role focuses on delivering outstanding customer service, collecting accurate project information, and ensuring that each job is properly scheduled and documented for seamless execution by our production teams.
You’ll succeed in this position if you’re a strong communicator, highly organized, and thrive in a fast-paced environment where every detail matters. This role offers the opportunity to develop professionally, learn SERVPRO’s systems and processes, and grow into future positions within the company.
Key Responsibilities:
If you’re an organized, customer-oriented professional who enjoys problem-solving and wants to grow with a company that values integrity, teamwork, and service excellence, we’d love to hear from you!
Apply today to join SERVPRO Team Wall and start building a long-term career with a team that makes a difference every day.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en
About SERVPRO Team Wall:
At SERVPRO Team Wall, we’re more than a restoration company; we’re the first call people make when disaster strikes. Our Intake Team plays a vital role in helping customers take their first steps toward recovery. Our success is built by dedicated, detail-oriented professionals who value teamwork, communication, and growth. We’re proud to offer a workplace where your organization, empathy, and commitment to excellent customer service make a lasting impact on both our customers and our team.
About the Role:
As an Intake & Customer Service Coordinator, you’ll be the first point of contact for customers in need of SERVPRO’s restoration services. This critical role focuses on delivering outstanding customer service, collecting accurate project information, and ensuring that each job is properly scheduled and documented for seamless execution by our production teams.
You’ll succeed in this position if you’re a strong communicator, highly organized, and thrive in a fast-paced environment where every detail matters. This role offers the opportunity to develop professionally, learn SERVPRO’s systems and processes, and grow into future positions within the company.
Key Responsibilities:
- Customer Interaction: Serve as the first point of contact for customers, answering calls and emails promptly while providing a calm, professional, and empathetic experience. Clearly communicate next steps to ensure customers feel heard and supported.
- Intake Management: Gather and document complete and accurate information for all new leads, estimates, and service appointments. Ensure all data is entered correctly into SERVPRO systems to set up each project for success.
- Scheduling & Dispatching: Schedule and dispatch estimate and service jobs into SERVPRO systems, optimizing crew logistics and ensuring smooth coordination between customers and field teams.
- Cross-departmental Communication: Work closely with production, sales, and administrative teams to ensure clear communication, timely updates, and a seamless customer journey throughout the project lifecycle.
- Documentation: Maintain organized and detailed job files, including customer communication, forms, timestamps, and notes.
- On-Call Rotation: Participate in a rotating schedule for after-hours emergency calls, providing prompt and professional assistance to customers and supporting SERVPRO’s 24/7 service commitment. (not extremely time consumable)
- 1–3 years of experience in customer service, administrative support, or coordination roles.
- Strong written and verbal communication skills with a customer-first mindset.
- Excellent attention to detail and time management skills.
- Proficiency in Microsoft Office Suite and comfort learning new software systems.
- Ability to stay organized and calm in fast-paced or high-stress situations.
- Desire to grow professionally and contribute to a collaborative, team-based culture.
- Availability for occasional after-hours or on-call work, as part of a rotation.
- Competitive pay and benefits package.
- Comprehensive training and ongoing education through SERVPRO U and KnowHow learning platforms.
- Clear opportunities for advancement within a growing company.
- Supportive and collaborative team culture that values your ideas and initiative.
- Stability and career growth within a nationally recognized brand.
If you’re an organized, customer-oriented professional who enjoys problem-solving and wants to grow with a company that values integrity, teamwork, and service excellence, we’d love to hear from you!
Apply today to join SERVPRO Team Wall and start building a long-term career with a team that makes a difference every day.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
