What are the responsibilities and job description for the Tasting Room Manager South Coast Winery Resort & Spa position at SERVPRO of Saginaw / Bay City?
Benefits:
Key Responsibilities:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Key Responsibilities:
- Develop and implement wine knowledge and sales training programs for the tasting room team.
- Lead, mentor, and motivate staff to achieve sales goals and deliver outstanding customer service.
- Ensure compliance with company policies, labor regulations, and state alcohol service laws.
- Manage administrative tasks including payroll, scheduling, inventory control, and reporting.
- Monitor and maintain cleanliness and presentation of tasting room and member lounge facilities.
- Collaborate with marketing and retail teams to create innovative promotions and events.
- Control expenses and manage budgets for labor, cost of sales, and other operational costs.
- Handle guest feedback and resolve issues promptly and professionally.
- Conduct performance evaluations and support career development for team members.
- Minimum 3 years of experience in hospitality or wine industry management.
- Strong leadership and team-building skills.
- Excellent communication and customer service abilities.
- Knowledge of wine and wine service standards; WSET or similar certification a plus.
- Proficiency in inventory management and POS systems.
- Ability to work weekends, holidays, and evenings as needed.
- Competitive salary and benefits package.
- Opportunities for professional growth in a luxury resort environment.
- Employee discounts on wine, dining, and spa services.