What are the responsibilities and job description for the Tasting Room Manager South Coast Winery Resort & Spa position at Carter Hospitality Group, LLC?
Benefits
Key Responsibilities
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Key Responsibilities
- Develop and implement wine knowledge and sales training programs for the tasting room team.
- Lead, mentor, and motivate staff to achieve sales goals and deliver outstanding customer service.
- Ensure compliance with company policies, labor regulations, and state alcohol service laws.
- Manage administrative tasks including payroll, scheduling, inventory control, and reporting.
- Monitor and maintain cleanliness and presentation of tasting room and member lounge facilities.
- Collaborate with marketing and retail teams to create innovative promotions and events.
- Control expenses and manage budgets for labor, cost of sales, and other operational costs.
- Handle guest feedback and resolve issues promptly and professionally.
- Conduct performance evaluations and support career development for team members.
- Minimum 3 years of experience in hospitality or wine industry management.
- Strong leadership and team-building skills.
- Excellent communication and customer service abilities.
- Knowledge of wine and wine service standards; WSET or similar certification a plus.
- Proficiency in inventory management and POS systems.
- Ability to work weekends, holidays, and evenings as needed.
- Competitive salary and benefits package.
- Opportunities for professional growth in a luxury resort environment.
- Employee discounts on wine, dining, and spa services.
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
Salary : $70,304