Senior Human Resources Manager

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Position Summary

The Senior Human Resources Manager leads the full HR function, overseeing payroll accuracy, benefits strategy, compliance, employee relations, and talent lifecycle management. This role partners closely with executive leadership to strengthen organizational culture, ensure legal compliance, and drive HR initiatives that support operational excellence. The Senior HR Manager provides both strategic guidance and hands‑on execution, ensuring the company’s people processes are efficient, compliant, and aligned with business goals.

Key Responsibilities

Strategic HR Leadership

• Serve as the primary HR advisor to executive leadership, providing guidance on workforce planning, employee relations, compliance, and organizational development
• Lead continuous improvement of HR processes, policies, and systems to support scalability and efficiency
• Analyze HR metrics (turnover, retention, performance trends) and present insights to leadership
• Ensure compliance with federal and state labor laws, client‑specific requirements, and industry standards
  
  
  

Payroll Oversight & Workforce Administration

• Oversee bi‑weekly payroll processing, ensuring accuracy, timeliness, and compliance
• Review and approve timecards, supplemental pay items, and payroll adjustments
• Audit payroll and benefit deductions, including new‑hire insurance setup and 401(k) contributions
• Resolve escalated payroll, benefits, and retirement plan questions from employees and managers
  
  
  

Benefits Strategy & Administration

• Lead annual evaluation, negotiation, and implementation of Medical, Dental, and Vision insurance plans
• Manage 401(k) census reporting, compliance, and coordination with plan administrators
• Oversee benefits onboarding, qualifying life event changes, and termination processes
• Educate employees and managers on benefit offerings and ensure high‑quality service delivery
  
  
  

Talent Acquisition & Onboarding Leadership

• Partner with department leaders to define hiring needs and staffing strategies
• Oversee resume sourcing, candidate screening, and interview coordination
• Approve and issue offer letters, ensuring compensation alignment and compliance
• Manage the full onboarding process, ensuring departmental checklists are completed and new hires are fully integrated
  
  
  

Employee Relations, Performance & Compliance

• Lead the employee evaluation process, ensuring consistent six‑month performance reviews
• Provide coaching to managers on performance management, corrective action, and employee engagement
• Oversee HR documentation, including doctor’s notes, compliance forms, and personnel records
• Manage unemployment claims, child support orders, and DOL interactions
• Conduct exit interviews, analyze trends, and recommend retention strategies
• Ensure timely completion of separation notices and offboarding procedures
• Maintain compliance with client‑required background check addendums
  
  
  

HR Operations & Risk Management

• Maintain accurate and confidential employee files and HR records
• Oversee review of annual motor vehicle reports and ensure compliance with company driving standards
• Support internal audits, risk assessments, and compliance reviews
• Lead HR projects such as policy updates, handbook revisions, and system implementations
  
  
  

Qualifications

• 4–7 years of progressive HR experience, including payroll and benefits administration
• Strong knowledge of employment law, compliance requirements, and HR best practices
• Experience supporting or leading HR functions in a fast‑paced operational environment
• Excellent communication, leadership, and conflict‑resolution skills
• High level of discretion, integrity, and professionalism
• Proficiency with HRIS, payroll systems, and Microsoft Office
  
  
  

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.