What are the responsibilities and job description for the Priority Responder position at Servpro Industries and Careers?
Benefits:
- 401(k) matching
- Bonus based on performance
- Company car
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Priority Responder – SERVPRO of NW Portland
Full-Time | On-Call Rotation Required
About the Role
Our Priority Responders are the first line of help when a home or business experiences water, fire, or other property damage. This is a people-first position: you’ll be the steady voice and calm presence for customers dealing with stressful emergencies. Your job is to show up with empathy, assess the situation quickly, and guide the customer through the first steps of the restoration process.
If you enjoy helping people, thrive in fast-paced environments, and want a role where every day is different, this is a strong fit.
Key Responsibilities
Emergency Response
Respond immediately to emergency losses, both during normal business hours and while on-call.- Arrive on site quickly, assess damage, gather critical loss information, and determine next steps.
- Communicate clearly with customers, property managers, adjusters, plumbers, and other referral partners.
- Take initial photos, moisture readings, and document conditions for the Mitigation Team.
Customer Care
Show professionalism, empathy, and confidence during high-stress situations.- Help customers understand the restoration process and what to expect next.
- Provide reassurance, problem-solving, and support from the first phone call through handoff to the production team.
Sales & Relationship Building
Build trust and rapport with customers, plumbers, agencies, and other partners.- Identify potential job opportunities and ensure complete onboarding of new losses.
- Represent SERVPRO positively in the field and at partner locations.
Operational Duties
Complete digital documentation accurately and promptly.- Maintain a clean, organized, and response-ready vehicle and equipment.
- Coordinate with dispatch, the mitigation team, and management to ensure seamless job handoff.
- Participate in weekly meetings, field training, and ongoing skills development.
Schedule & On-Call Requirements
Standard workweek with scheduled shifts.- Rotating on-call duties (evenings, weekends, and some holidays).
- Must be able to respond to emergency losses within the required response window.
- Flexibility and reliability are essential—customers depend on our rapid response.
What We’re Looking For
Strong empathy, communication, and customer-service mindset.- Ability to stay calm under pressure and make decisions quickly.
- Comfortable working in homes, commercial buildings, and occasionally in challenging environments (attics, crawlspaces, etc.).
- Valid driver’s license and clean driving record.
- Ability to lift 50 lbs. and perform physical tasks as needed.
- Prior restoration, construction, or emergency response experience is a plus but not required—training provided.
Why SERVPRO of NW Portland
Be part of a respected, fast-growing team with strong leadership.- Make a meaningful impact every day by helping people through unexpected disasters.
- Competitive pay, overtime during on-call, benefits, and opportunities for career growth in sales, mitigation, or leadership roles.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Salary : $65,000 - $85,000