What are the responsibilities and job description for the Cleaning Technician position at ServiceMaster Restoration Services?
About Us
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
The Contents Technician directly assist our customers with a variety of services including inventory and disposal of damaged contents, processing, packing, and cleaning of personal contents affected by fire damage, water damage, or mold. The Contents Technician must possess strong communication skills, attention to detail, have the ability to effectively utilize technology to document and submit project files and paperwork, including time and crew sheets
Responsibilities
- Master of specialized restoration, specifically cleaning and deodorizing or contents affected by a loss.
- Assesses and catalogs non-restorable contents while obtaining proper approvals from Adjusters.
- Ensures contents have been processed correctly by completing visual inspections and signing off.
- Monitors the safeguard of inventory within the company’s possession.
- Assists with the processing of contents, as scheduled.
- Ensures the Fireline is safe, neat, and organized.
- Manipulates customers’ contents in accordance with the job scope and customers’ requests.c
- Reports broken or damaged goods to management, completing required documentation.
- Maintain a clean and organized work environment
- Follows industry best practices, ensuring safeguards are being used during content manipulation.
- Other duties as assigned or apparent.
Skills/Qualifications
Required
- Must be physically able to perform pack out/cleaning tasks and lift heavy objects as required.
- Ability to follow detailed instructions and maintain quality control standards.
- Ability to work efficiently both independently and as part of a team.
- A valid driver’s license and reliable transportation are required.
- Strong verbal and written communication skills.
Preferred
- Previous experience in restoration, or a related field is preferred.
- Excellent problem-solving abilities paired with a customer-focused approach.
- Strong Problem-solving/Decision-making capabilities
- Fluent in industry standards and protocols
- Bilingual in English and Spanish is a plus
- Leadership qualities
- Organizational skills
- Analytical thinking
Work Environment
This is an in-field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.
Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.
Physical Demands
This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.
