Global Services Manager

At Service Express, we believe that great service starts with empowered people. As our next Global Services Manager, you'll lead a diverse, around-the-clock team that keeps mission-critical technology running smoothly for our customers around the world.

If you're someone who values collaboration, adapts quickly, and leads with confidence and empathy – you'll feel right at home here. You'll have the trust and autonomy to make decisions, while knowing you're supported by leaders who want you to succeed.

What You'll Do:

• Lead, coach, and develop a high-performing global services team
• Serve as the escalation point for global service concerns and major projects
• Build and maintain strong relationships with internal teams, customers, and service partners
• Monitor and manage service calls and project progress across time zones
• Evaluate and coordinate with external service providers and subcontractors
• Oversee geographic coverage and resource allocation for global service operations
• Track key performance metrics and report on team success
• Hold regular one-on-ones with team members to align on goals, performance, and development
• Support global service rollouts, installations, and audits
• Champion continuous improvement in service delivery, communication, and customer satisfaction
  
  

What We're Looking For:

• Proven leadership experience, ideally managing remote or global teams
• Strong relationship-building and communication skills across cultures and time zones
• Confident decision-maker who can stay calm and supportive under pressure
• Comfortable working in the "grey" with ability to trust team and empower them to act
• Excellent customer service mindset and service delivery experience at scale
• Strong business acumen with an understanding of operational metrics and accountability
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Coachable, adaptable, and eager to learn
• Availability to support team members or escalations outside standard hours (as needed for a 24x7 operation)
  
  

Nice to Have (but not required):

• Background in global service operations or IT services
• Experience collaborating with subcontractors or variable workforce providers
  
  

What we offer:

• Opportunities for personal growth and career advancement
• Paid volunteer hours and a day off for your birthday
• Comprehensive health insurance options starting on your first day
• 50% reimbursement for your health club membership
• 401(k) company match to help you plan for the future
• $100k-$125k depending on experience
  
  

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.