Premium Services Manager- Grand Rapids Complex

POSITION: Premium Services Manager DEPARTMENT: Food & Beverage Services REPORTS TO: General Manager of Food & Beverage FLSA STATUS: Salaried Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! Essential Duties and Responsibilities Work directly with the Food Service Director to ensure all premium menu proposals are presented to the client accurately & effectively Work with the service staff to see that message handling with administrative support is efficiently handled and placed in the computer-based system immediately Ensure that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team Hires, trains and schedules premium associates and is actively involved in the development of existing associate’s in service techniques, menu presentation, policies, and procedures Menu development and marketing functions as they relate to the catering department Performs related duties and special projects as assigned SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legend Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor’s degree is preferred or equivalent professional experience A minimum of 2 -4 years of experience in hospitality industry including 1 year of supervisory experience Skills and Abilities Strong knowledge of current food, industry trends and fine dining points of service Supervisory, scheduling, training and coaching skills Ability to assess client requirements and deliver ensuring client satisfaction Must be able to write menu proposals in consultation with chefs Prepare and monitor budgets; financial targets and forecasts The ability to supervise food preparation, service and cleanup is also essential Maintain local client’s database and build and maintain relationship with vendors Knowledge of A/V equipment with the ability to set up and break down for events. Ensure all safety and sanitation procedures are followed in compliance with HACCP COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: Grand Rapids, MI Complex: Van Andel Arena, Acrisure Amphitheater, Amway Stadium PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.