PACKAGE CENTER FRONT DESK LEAD

Position Summary: 

The Package Center Front Desk Lead plays a critical role in overseeing daily package center operations while serving as a primary point of contact for individuals picking up or inquiring about deliveries. In addition to performing front desk and package processing duties, this position supports the Program Manager in organizing, prioritizing, and coordinating daily work activities across the warehouse and package centers. The Package Center Front Desk Lead helps ensure packages are accurately logged, tracked, routed, and distributed in a timely manner while maintaining high standards of accuracy, security, and customer service.

This role assists with staffing coverage, task assignment, and issue resolution, and acts as the point of contact when the supervisor is unavailable. The Package Center Front Desk Lead is expected to model exceptional customer service by proactively resolving package-related issues, providing clear and professional communication, and supporting a positive experience for employees, visitors, and delivery partners. The position requires strong organizational skills, sound judgment, and the ability to balance operational oversight with hands-on responsibilities.

Essential duties include, but not limited to:

• Support the supervisor in organizing, prioritizing, and coordinating daily package center operations and front desk coverage.
• Coordinate workflow between the warehouse and package centers to ensure timely receipt, processing, and distribution of packages.
• Accurately inspect, receive, and document incoming shipments from the warehouse, ensuring items match purchase orders, delivery schedules, and system records.
• Assign received packages to appropriate shelf or smart-locker locations, ensuring accurate tracking, availability, and efficient retrieval.
• Distribute and deliver packages and mail to students, staff, visitors, or departments, providing professional and courteous customer service.
• Verify recipient identity prior to release of packages to ensure secure and accurate handoff of all items.
• Load, manage, and monitor smart lockers; track availability, reassign lockers as needed, and remove overdue packages for relocation to shelving in accordance with policy.
• Assist with staffing coverage, task assignments, and resolution of operational issues during assigned shifts.
• Act as the on-site point of contact in the supervisor’s absence, addressing routine questions, escalations, and service issues as needed.
• Pack, label, and prepare outgoing shipments, coordinating with courier services to ensure timely and accurate delivery.
• Maintain accurate inventory records for packages, mail, office supplies, IT equipment, and other materials; perform regular audits and support accuracy initiatives.
• Monitor package processing, routing, and inventory accuracy, identifying errors or trends and escalating concerns to the supervisor.
• Track shipments, receipts, locker assignments, and inventory data using designated software systems, including responding to emails and ServiceNow tickets within required timeframes.
• Research unidentified, misrouted, or unclaimed packages and complete return-to-sender or donation processes in accordance with company protocol.
• Report discrepancies, damaged items, or security concerns promptly and separate business-critical packages, notifying the supervisor immediately upon arrival.
• Liaise with vendors, couriers, and suppliers to resolve delivery issues and ensure timely receipt and distribution of materials.
• Support package center and office operations by maintaining mailroom equipment, performing housekeeping duties, and ensuring all work areas remain clean, organized, and safe.
• Assist with office relocations, equipment moves, and special projects related to shipping, receiving, and logistics as assigned.
• Ensure adherence to all safety, security, and handling procedures for materials, packages, and mail.
• Complete basic maintenance, operational, or coordination assignments as directed by the supervisor.

• Demonstrated experience in shipping, receiving, logistics, or inventory management, with the ability to support and coordinate daily operations in a fast-paced environment.
• Proficiency with shipping and logistics systems and the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Access) to maintain accurate records, reports, and communications.
• Strong organizational, analytical, and problem-solving skills, with a high level of attention to detail and accuracy.
• Proven ability to multitask, prioritize work, and assist with troubleshooting operational or basic maintenance issues, coordinating specialized services when needed.
• Effective communicator who works collaboratively in a team-oriented environment, maintains a positive and professional demeanor, and responds calmly under pressure or in urgent situations.
• Strong commitment to delivering exceptional customer service while supporting team goals, operational standards, and a safe, well-maintained work environment.

Job Requirements:            

• Regular attendance and/or physical presence at the job site.
• Must be 18 years of age. 
• High school diploma/GED required OR equivalent work experience in leiu of. 
• Ability to move, lift, carry, pull, or push heavy objects or materials.
• Lift up to 25 pounds unassisted.
• Extensive use of hands, reaching over and bending.
• Ability to stand for long periods, bend, stoop, kneel, and perform repetitive tasks.
• Work in varying temperature environments (internal and external parts of the building).

PLEASE NOTE: Due to the cyclical nature of the industry, team members are required to work varying shifts and schedules, including nights, weekends, and holidays, which reflect the Company's operating requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Changes may be made with or without prior notice. Service By Medallion ("the Company") is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Service By Medallion is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Service By Medallion are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Service By Medallion will not tolerate discrimination or harassment based on any of these characteristics.

Positions at certain sites, may be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.

Salary : $28