Mail Specialist

About Us:
Minority owned and operated, since 1978 we’ve been committed to serving our customers, our teams, and our communities through comprehensive and innovative building maintenance services. Unwavering with our impeccable Service standards, we are motivated by technology and innovation, genuinely committed to sustainability, inspired by our family of team members, involved in the communities we serve, and super proud of our industry awards and recognition. Once again recognized as a Top Workplace for 2024! Come be a part of our Service by Medallion family.

Summary:

The Package Center Mail Specialist is responsible for the accurate collection, sorting, and delivery of interdepartmental and identification (ID) mail across campus while supporting overall package center operations. This position ensures ID mail and internal correspondence are processed securely, delivered promptly, and tracked accurately. The role requires independent route management, attention to detail, and the ability to investigate and resolve mail-related issues.

In addition to mail delivery duties, the Package Center Mail Specialist supports package center operations as needed, including responding to ServiceNow tickets, assisting with inbound package processing, and providing professional customer service to internal departments. The ideal candidate is organized, reliable, and capable of working independently while adapting to changing operational priorities.

The ideal candidate is detail oriented, well organized, technically capable, and able to multitask effectively in a fast-paced environment.

Essential duties include, but not limited to:

• Collect, sort, and deliver interdepartmental and ID mail across campus in accordance with established schedules, routes, and security protocols.
• Complete assigned ID mail routes independently, ensuring timely, accurate, and secure delivery to designated departments or recipients.
• Respond to ServiceNow tickets related to ID mail inquiries, delivery issues, or requests within required timeframes.
• Investigate, track, and report missing, delayed, or misdelivered ID mail, escalating issues as appropriate and documenting findings.
• Maintain accurate records of ID mail distribution, route completion, and issue resolution using designated systems and tools.
• Support package center operations during non-route periods or as operational needs require, including assisting with mail and package processing.
• Coordinate with package center staff, supervisors, and campus departments to resolve mail-related concerns and ensure service continuity.
• Adhere to all safety, security, and confidentiality requirements related to handling ID mail and internal correspondence.
• Maintain cleanliness, organization, and safety of mail handling areas, delivery carts, and workspaces.
• Complete additional operational or administrative assignments as directed by the immediate supervisor.

Qualifications:

• Proficiency with shipping logistics software, Microsoft Office Suite including, Access, Outlook, Word, PowerPoint & Excel.
• Experience in shipping, receiving, logistics, or inventory management, ideally in a corporate or office setting.
• Strong attention to detail with the ability to maintain accurate records.
• Strong organizational and analytical skills; problem solving ability.
• Basic knowledge of standard janitorial duties, cleaning techniques, products and equipment preferred.
• Ability to multitask in a fast-paced work environment.
• Ability to troubleshoot common maintenance issues and coordinate specialized services when necessary.
• Ability to work in a team-oriented environment, maintain a positive attitude at all times, and be able to assist the team/department to complete goals.
• Ability to operate hand tools appropriate to the application.
• Ability to react quickly and appropriately under pressure in emergency situations with a cool head and professionalism.
• Ability to communicate effectively with clients, supervisors and coworkers.
• A strong commitment to delivering exceptional customer service and enhancing customer experience.

Job Requirements:

• Regular attendance and/or physical presence at the job site.
• Must be 18 years of age.
• High school diploma/GED required OR equivalent work experience in leiu of.
• Ability to move, lift, carry, pull, or push heavy objects or materials.
• Lift up to 25 pounds unassisted.
• Extensive use of hands, reaching over and bending.
• Ability to stand for long periods, bend, stoop, kneel, and perform repetitive tasks.
• Work in varying temperature environments (internal and external parts of the building).

This job is located in Redwood City, CA.

Compensation: $25.00 (hourly)

Schedule: Monday through Saturday 11:00am to 7:00pm

Join the Service by Medallion Family!

*Safe Work Environment.

*Equal Opportunity Employer

-------------------------HABLAMOS ESPAÑOL! APLIQUE AHORA!----------------

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Undergo Background Check

Experience:

• Microsoft Excel: 1 year (Preferred)
• Inventory management: 2 years (Required)
• Mail delivery: 2 years (Required)
• Mail route: 2 years (Required)
• Regulatory reporting: 2 years (Required)
• Package processing: 1 year (Required)
• ServiceNow ticket: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Redwood City, CA (Required)

Work Location: In person

Salary : $25