Client Care Coordinator

Do you value mental and emotional well-being as part of a person’s overall wellness? Serenium Therapy & Wellness is looking for a highly organized, detail-oriented, and motivated front desk associate to provide in person support for our NJ residents at one of our locations.

As a part of the Front Desk team at Serenium, you will help our clients feel a sense of serenity and balance while speaking with them on the phone or in person. You will be responsible for providing exceptional administrative support to ensure the smooth operation of our mental health office. The ideal candidate will have previous experience in a medical office setting and possess excellent communication and customer service skills.

Key Job Responsibilities:

• Greet and check-in patients, ensuring a positive and welcoming experience
• Schedule appointments and manage the appointment calendar
• Collect necessary insurance and demographic information
• Answer phone calls and direct inquiries to the appropriate staff member
• Maintain patient records and complete medical records request
• Handle patient inquiries, provide information, and address concerns
• Assist with billing tasks as required
• Ensure compliance with HIPAA regulations and maintain patient confidentiality
• Collaborate with medical staff to ensure efficient patient flow

About the Team:

Serenium [suh-ren-ee-uhm] is a brand focused on therapy and wellness where serenity and calmness meets balance and equilibrium. A place where Mind, Body, Soul, and Emotion flow as one, into a lasting effect to feel whole and complete.

We believe that therapy is not just for those who have a diagnosis, but for everyone. Mental and emotional well-being are essential parts of the wellness wheel of life. Just like going to the gym to exercise the body and improve one’s physical health, therapy is the place to improve the mind and emotions. Whether a client has a diagnosis or a person is simply going through a life transition or event, like losing a job, having a baby, ending a relationship, or even finding ways to make new friends, we’re here to help and meet them where they’re at.

Our New Jersey-based mental health practice is committed to making therapy affordable, accessible, and stigma-free. Whether managing a mental health diagnosis or navigating one of life’s transitions, Serenium provides compassionate, insurance-based therapy, including Medicaid and EAP coverage. With both in-person and virtual sessions available across New Jersey, we ensure clients receive high-quality, long-term support in a way that works best for them. Learn more about our company at www.sereniumwellness.com

Basic Qualifications:

• Must be available to work a full 40 hour week, 5 days a week in office, M-F
• Must be available to work one-two closing shifts (typically 11:30a-8p)
• Strong computer skills, including proficiency in Microsoft Office Suite
• Excellent organizational skills with the ability to multitask and prioritize tasks effectively
• Exceptional attention to detail and accuracy in data entry
• Strong interpersonal skills with the ability to communicate effectively with patients, staff, and external stakeholders
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality

Preferred Qualifications:

• Previous experience working in a medical office or similar administrative role
• Bilingual is a plus

For full time non-clinical employees, Serenium offers the following benefits:

• Company contribution to medical, dental, and vision insurance
• PTO & Sick Time