What are the responsibilities and job description for the Veterinary Customer Service Representative/Assistant position at Serenity Veterinary Hospital?
Job Overview
We are seeking a dedicated and compassionate veterinary receptionist who can act as the crucial first point of contact, managing the front desk by greeting clients, answering multi-line phones, scheduling appointments, and processing payments. Ensure smooth hospital operations by managing patient records, triaging emergencies, and providing compassionate client communication regarding pet health.
Key Responsibilities
- Client Communication: Greeting clients warmly, answering phone calls/emails, and facilitating client flow.
- Scheduling & Triage: Booking appointments, managing surgical schedules, and differentiating routine cases from emergencies.
- Administrative Tasks: Maintaining medical records, entering client/pet data, and requesting previous records from other hospitals.
- Financial Duties: Preparing invoices, processing payments, and discussing financial estimates/plans.
- Client Education: Providing information on routine care, vaccines, and explaining prescription instructions.
- Facility Maintenance: Keeping the reception area, lobby and exam rooms clean.
Required Skills and Qualifications
- Customer Service: Strong interpersonal skills with the ability to show empathy during emotional situations.
- Computer Literacy: Proficiency in Windows-based systems and ability to learn veterinary practice management software.
- Organizational Skills: Ability to multitask and prioritize in a fast-paced environment.
- Communication: Clear, professional verbal and written English skills.
- Education: High school diploma or equivalent, with experience in a receptionist or client service role preferred.
Physical Demands
- Frequently standing, sitting, walking, and using hands for computer work.
- Occasionally lifting or moving up to 30 pounds.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Ability to Commute:
- Pinellas Park, FL 33781 (Required)
Ability to Relocate:
- Pinellas Park, FL 33781: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17