Position Description

Project/Program Manager

Are you a Project/Program Manager (PM) experienced with managing sizeable multi-site military programs with over 400 FTEs and looking for a new opportunity where you can make a difference every day? Bring your skills to Serco to support the Army's Soldier Readiness - Holistic Health and Fitness (H2F) Program. This position is contingent upon contract award.

The Holistic Health and Fitness (H2F) initiative is the Army's investment in Soldier Readiness. The H2F Project/Program Manager (PM) is responsible for the contract's overall performance, achieving performance standards, workforce management, customer satisfaction, contract compliance, and quality control. As such, the H2F Project/Program Manager shall have full authority to act for Serco Inc. on all contract matters relating to this contract's daily operation. This position requires access to U.S. Government facilities and systems.

In this role, you will:

• Be available Monday-Friday, 0800-1700 Eastern Time.
• Be responsible for the overall performance of work, compliance, and quality control.
• Be responsible for plans, strategies, employee management, and monitoring and controlling activities to support the Army H2F program and stakeholders at all locations effectively.
• Serve as the primary customer point of contact with the COR, Training and Doctrine Command (TRADOC) leadership, and Army installation stakeholders.
• Develop strategies for specialized H2F recruiting, credentialing, retention, and employee well-being initiatives and maintain, update, and monitor their effectiveness.
• Oversee and direct recruitment and screening process to ensure all certifications and credentials are valid and current and fulfill customer requirements before onboarding.
• Establish and maintain an effective quality control program.
• Generate and submit a Monthly Status Report (MSR) and other deliverables in the Performance Requirements Summary through the Human Resource Solutions portal each month.
• Provide direction to subcontractor points of contact and effective oversight of the subcontractor workforce.

Qualifications

To be successful in this role, you will have:

• A master's degree, at a minimum, from an accredited university or college in business, management, or operations and a similar academic profession.
• Minimum of five years of experience managing, staffing, overseeing, and completing large government projects of geographically dispersed locations (500 plus personnel) related to the above job description.
• Minimum of five years of experience working with a military or DoD organization(s) related to the job description above.
• Have the ability to pass a NACI (Tier 1) to access U.S. Government facilities and systems. 
• U.S. Citizenship.
• Valid driver's license, transportation, and auto insurance.
• Travel up to 25% of the time.
• Per customer approval, part-time Hybrid Telework may be offered and must comply with the U.S. Army Training and Doctrine Command Telework Policy: *TRADOC Regulation 600-18

Preferred Experience, Background, Education, and Certifications:

• Active NACI. 
• Project Management Professional Certification: (PMI) or (PMP) 
• Knowledge of military lifestyle through personal and professional experience.
• In-depth understanding of the military culture and the command structure. 
• Military leadership experience is a plus.
• Educational or professional background in exercise science, health science, physical education, human performance, kinesiology, sports sciences, and sports psychology is a plus. 
• Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact.
• Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines. 
• Ability to work in a collaborative environment with remotely located team members.

If you want to support and work with our U.S. Military and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses are encouraged to apply!

Serco Inc. is using this posting to respond to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract and meet the position's qualifications, you will be considered in the selection process.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.