Administrative Assistant - Greenville

For over 30 years, Sentinel Offender Services has provided community-based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing, and community-based offender management programs.

Job Type: Full-Time

Schedule: Monday - Friday / 8:00AM - 5:00PM

Pay: $16.75/hr - $17.00/hr

Benefits

• Health Insurance
• Paid Time Off
• Dental Insurance
• 401(k)
• Vision Insurance
• Employee Assistance Program
  
  

Definition

As the initial representation of a branch office, directs visitors and incoming calls to their destination and in a pleasant and professional manner. Assures and maintains the professional appearance of the lobby and facility. Provides administrative support to branch office as needed.

Job Expectations Essential Functions

• Greet all that walk into the Sentinel office.
• Answer telephone calls in a professional demeanor, keeping in mind that Judges, Attorneys, Probation Officers and clients must be greeted with professionalism at all times. Monitor sign in sheet assuring that case managers are aware of a client’s arrival.
• Enter and modify schedules for clients in monitoring database software when required.
• Maintain alarm log. All alarms must be transferred to alarm log and case managers must be informed.
• Collect and post client payments when clients signs in a front window. Assuring that clients leave the office with a receipt. Using the branch closure procedures close out the daily payments which may include money orders and credit card machine payments. The batches are submitted to the manager for review and deposit.
• Prepare case files for client’s first visit with case manager following the branch procedures.
• Preparing first time enrollments. The required documents must be collected from the client and copies must be made for the file. The client is to receive a clipboard with the forms to complete.
• Upon the client completing the program all documents in the case file will be transferred to a folder and archived for storage.
• Maintain front office, office equipment and office supplies.
  
  

Education

• Some college preferred, High school diploma required
  
  

Other Requirements

• Two years customer service experience
• Must successfully pass criminal background investigation, credit check and drug screening
  
  

Knowledge Skills Abilities

• Excellent customer service is a must
• Team player that can thrive in a fast paced environment
• Excellent organizational, analytical and interpersonal skills
• Strong attention to detail while producing accurate and high-quality work
• Strong written and verbal communication skills
• Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)
• Ability to learn and use new platforms
  
  

Equipment Used

• Desktop or laptop computer.
• Desk phone and smart phone
• iPad- (iLobby)
• Other technology equipment as needed.
  
  

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.