What are the responsibilities and job description for the Case Manager (Client Monitoring Specialist) - Houston position at Sentinel® Offender Services?

For over 30 years, Sentinel Offender Services has provided community-based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing, and community-based offender management programs.

Job Type: Full-Time

Schedule: Monday - Friday / 7:00AM - 3:00PM

Pay: $16.75/hr - $17.00/hr

Benefits

Health Insurance
Paid Time Off
Dental Insurance
401(k)
Vision Insurance
Employee Assistance Program

Job Expectations Essential Functions

Install and remove various electronic monitoring equipment as requested using directed safety precautions.
Provide support for service and maintenance of equipment.
Keep accurate records of service calls
Inspect and maintain all monitoring and testing equipment, this includes cleaning equipment.
Process alarms as required during shifts if applicable to program requirements.
Assist with data entry of activity schedules as required.
Telephone calls to participants when needed for equipment or collection purposes.
Maintains calibration and repair records for all equipment serviced.
Shipping and receiving functions for equipment and supplies per established procedures.
Diagnosis and repair of EM equipment as outlined in company procedures.
Serve as a liaison between Sentinel and/or other contracted agencies, as needed based on duty shifts

Education

HS diploma or equivalent; experience

Knowledge Skills Abilities

Basic computer skills
A reliable form of transportation to ensure job attendance
Practice time management to meet tight deadlines due to program equipment installation requirements
Must be able to work flexible work schedules if needed
Must be able to communicate effectively with Department Personnel, Judges and Program Participants as well as Sentinel personnel
Effective customer service skills
Ability to work independently and maintain an effective and efficient level of service
Ability to prepare written reports and maintain accurate records

Equipment Used

Desktop or laptop computer.
Other technology equipment as needed.

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Salary : $17 - $17

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Case Manager (Client Monitoring Specialist) - Houston

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