What are the responsibilities and job description for the Customer Service Representative I position at Sentara Health?
Sentara Martha Jefferson is currently seeking a full-time remote Customer Service Representative.
Position Status: Full-time, Day Shift
Position Location: This is a remote position; however, candidates must reside in Harrisonburg or Charlottsville area. You must be able to travel on-site if you have connectivity issues.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
- High school diploma or equivalent Required
Experience
- Two years of customer service experience required
- Previous data entry experience required
- Prior scheduling experience required
- Familiar with Epic beaker preferred
- Experience in a high-volume call center preferred
- Healthcare experience preferred