What are the responsibilities and job description for the Customer Service Representative position at EngineerSupply.com?
Customer Service Representative
Engineer Supply (www.EngineerSupply.com)
Lynchburg, VA | Full-Time | $14.50/hour
Join a Growing Company That Values Great Customer Service
Engineer Supply has been serving customers nationwide for over 27 years. As our business continues to grow and we expand through strategic acquisitions, we've outgrown our current facility and are investing in both our team and our future. We're looking for a motivated Customer Service Representative to join us during this exciting period of growth.
This is an on-site position where you'll play a key role in supporting customers across multiple brands through phone, email, chat, and occasional walk-in interactions.
What You'll Do
- Answer inbound customer calls professionally and efficiently.
- Respond to customer emails and live chats.
- Assist customers with product questions, order status, returns, and general inquiries.
- Resolve customer concerns while providing an outstanding customer experience.
- Process customer payments and order updates accurately.
- Coordinate with our warehouse and vendors regarding shipments and order fulfillment.
- Document customer interactions and account notes within company systems.
- Escalate customer concerns when appropriate.
- Maintain a professional, organized work environment.
- Support other projects and responsibilities as assigned.
What We're Looking ForRequired Qualifications
- Previous customer service or call center experience.
- Excellent verbal and written communication skills.
- Comfortable handling a high volume of inbound phone calls.
- Strong computer skills and the ability to learn multiple software systems.
- Excellent organizational and multitasking abilities.
- Positive attitude and professional demeanor.
- Strong attention to detail.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Experience in an inbound call center.
- Experience with eCommerce or order processing.
- Microsoft Office (Outlook, Word, Excel).
Schedule, Compensation & Benefits
- M-F 8:00 AM – 5:00 PM ET
- $14.50 per hour
- Paid Time Off (PTO)
- Paid Holidays
- Employee Discount
- On-the-job Training
- Opportunities for Growth
Pay: $14.50 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $15