What are the responsibilities and job description for the Technical Support Specialist 1 position at Sennheiser?
Job Description
Technical Support Specialist 1
Job Location: United States-Nashville
Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.
For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.
Sounds good? Join us as
Technical Support Specialist 1
The Technical Support Specialist 1 provides level 1–2 support for internal and external customers, assisting with product and self service tool issues through phone, email, and chat. This role involves diagnosing problems, guiding users with clear step by step solutions, and escalating when necessary. Specialists must communicate technical information in a way end users can easily understand and deliver consistently high quality customer service.
Success in this position requires a solid understanding of technical products, strong PC skills (MS Office and preferably JD Edwards), and excellent communication, active listening, and customer service abilities. The role also demands strong interpersonal skills, accurate data entry, effective organization, and sound problem solving. Candidates should be quick learners who can apply policies and procedures, work well independently and in a team, build culturally aware relationships, and demonstrate attention to detail, initiative, and strong analytical and troubleshooting skills.
Competencies/Qualifications
Do you want to join the team? Apply now.
Please only use our online application form for applications.
Do you have any questions?
Please feel free to contact us at jobs@sennheiser.com.
Further Information
Recruiter: Lori Kaminski
E-Mail Recruiter: lori.kaminski@sennheiser.com
Legal Entity: Sennheiser Electronic Corporation
Technical Support Specialist 1
Job Location: United States-Nashville
Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.
For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.
Sounds good? Join us as
Technical Support Specialist 1
The Technical Support Specialist 1 provides level 1–2 support for internal and external customers, assisting with product and self service tool issues through phone, email, and chat. This role involves diagnosing problems, guiding users with clear step by step solutions, and escalating when necessary. Specialists must communicate technical information in a way end users can easily understand and deliver consistently high quality customer service.
Success in this position requires a solid understanding of technical products, strong PC skills (MS Office and preferably JD Edwards), and excellent communication, active listening, and customer service abilities. The role also demands strong interpersonal skills, accurate data entry, effective organization, and sound problem solving. Candidates should be quick learners who can apply policies and procedures, work well independently and in a team, build culturally aware relationships, and demonstrate attention to detail, initiative, and strong analytical and troubleshooting skills.
Competencies/Qualifications
- Adapts well to change, stays flexible, and supports new approaches
- Builds trust, seeks learning opportunities, and works effectively with diverse teams
- Actively develops technical and functional skills
- Strong organization, clear communication, and attention to detail
- Results driven mindset
- High school diploma required; 2–4 year degree preferred
- 1–3 years of customer service or technical support experience
- Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
- Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
- International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.
Do you want to join the team? Apply now.
Please only use our online application form for applications.
Do you have any questions?
Please feel free to contact us at jobs@sennheiser.com.
Further Information
Recruiter: Lori Kaminski
E-Mail Recruiter: lori.kaminski@sennheiser.com
Legal Entity: Sennheiser Electronic Corporation