Manager Technical Service AMERICAS

Job Description

Manager Technical Service AMERICAS

Job Location: United States-Nashville

Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as Manager Technical Service AMERICAS.

The position is responsible for supervising all after sales service functions including Service Technicians, Service Administration, Technical Support as well as 3rd party service providers in the Americas. Ensures the smooth and efficient operation of the Service Department so all work is completed in a timely manner and support is provided for internal and external customer questions. Monitors the customer experience, troubleshooting issues across phone, chat, and email channels. He/She will manage team performance (KPIs like TAT, CSAT, FCR), drive technology adoption, and align support strategies with technical product updates to ensure high-quality service. This position is a key member of the local management team in delivering and optimizing efficient service to our customers.

Qualifications

• Bachelor’s degree required
• 5 years of leadership experience in after sales service, technical support, or a related function
• Proven ability to lead, coach, and develop technical and administrative teams in a fast-paced environment
• Strong customer service mindset with experience handling escalated and complex issues
• Demonstrated success managing performance through KPIs and data-driven decision-making
• Solid understanding of communication technologies, software/hardware support, and service operations
• Experience with CRM, ERP, and service management tools (e.g., Zendesk, Salesforce)
• Excellent communication, organizational, and problem-solving skills
• Ability to work independently while collaborating effectively across teams, cultures, and regions
• Flexible, adaptable, and accountable leader with a continuous improvement mindset
  
  

What You Can Expect From Us

• Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
• Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
• International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.
  
  

The audio world is diverse — from concerts and lecture halls to streaming platforms, meeting spaces, and studio recordings. So are we at Sennheiser. We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.

Do you want to join the team? Apply now.

Please only use our online application form for applications.

Do you have any questions?

Please feel free to contact us at jobs@sennheiser.com.

Further Information

Recruiter: Amy Williams

E-Mail Recruiter: amy.williams@sennheiser.com

Legal Entity: Sennheiser Electronic Corporation