What are the responsibilities and job description for the After Sales Service Specialist position at Sennheiser?
Job Description
After Sales Service Specialist
Job Location: United States-Nashville
Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.
For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.
Sounds good? Join us as
After Sales Service Specialist
The responsibility of the After Sales Service Specialist is to increase customer satisfaction and retention by providing dealers, end-users and internal stakeholders with accurate, consistent and timely information related to after-sales service and repair processes. The role is taking care of service and repair cases from intake to completion, including customer communication, warranty validation, service coordination and system documentation. It supports the Technical Services team by ensuring efficient administrative processes and smooth coordination between customers, service engineers and internal departments.
Working closely with the Technical Service Manager and local stakeholders, the position ensures a high-quality, consistent after-sales service experience aligned with global standards and local market requirements.
Competencies/Qualifications
Do you want to join the team? Apply now.
Please only use our online application form for applications.
Do you have any questions?
Please feel free to contact us at jobs@sennheiser.com.
Further Information
Recruiter: Lori Kaminski
E-Mail Recruiter: lori.kaminski@sennheiser.com
Legal Entity: Sennheiser Electronic Corporation
After Sales Service Specialist
Job Location: United States-Nashville
Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.
For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.
Sounds good? Join us as
After Sales Service Specialist
The responsibility of the After Sales Service Specialist is to increase customer satisfaction and retention by providing dealers, end-users and internal stakeholders with accurate, consistent and timely information related to after-sales service and repair processes. The role is taking care of service and repair cases from intake to completion, including customer communication, warranty validation, service coordination and system documentation. It supports the Technical Services team by ensuring efficient administrative processes and smooth coordination between customers, service engineers and internal departments.
Working closely with the Technical Service Manager and local stakeholders, the position ensures a high-quality, consistent after-sales service experience aligned with global standards and local market requirements.
Competencies/Qualifications
- High School Degree – 2 - 4-year university degree preferred.
- 1-3 years previous customer service experience
- Experience with Pro Audio or music industry preferred
- Ability to anticipate and meet customer needs while delivering exceptional service.
- Skilled in handling difficult conversations with diplomacy and professionalism.
- Strong PC Skills in MS Office, JD Edwards (preferred)
- Able to meet deadlines & balance multiple projects in a fast-paced environment
- Strong analytical and troubleshooting skills
- Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
- Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
- International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.
Do you want to join the team? Apply now.
Please only use our online application form for applications.
Do you have any questions?
Please feel free to contact us at jobs@sennheiser.com.
Further Information
Recruiter: Lori Kaminski
E-Mail Recruiter: lori.kaminski@sennheiser.com
Legal Entity: Sennheiser Electronic Corporation