Join Our Compassionate HelpLine Team in Springfield, VT supporting individuals, families, and caregivers when the need it most!

Make a Difference Every Day!

What You’ll Do

• Answer and manage incoming calls and walk-ins with patience, empathy, and professionalism

• Help callers navigate services, benefits, and resources—providing accurate information and referrals

• Assist with applications such as 3SquaresVT and Medicare drug plan comparisons

• Complete quick assessments and connect callers with the right supports

• Work closely with a compassionate, supportive team (we cover the HelpLine together – no one goes it alone!)

• Accurately document calls in our database for follow-up and reporting

What We’re Looking For

• Strong phone experience—especially in a call center or high-volume environment

• Experience helping older adults, caregivers, or people with disabilities is a plus

• Great at listening, asking the right questions, and keeping calm under pressure

• Confident using the phone and computer at the same time for data entry

• Organized, adaptable, and a true team player

• Bachelor’s degree in a related field OR equivalent combination of education and experience

Why You’ll Love Working Here

• Health & Wellness: Generous employer-paid health insurance contribution, fully paid dental, life, and long-term disability insurance

• Work-Life Balance: Exceptional PTO (vacation, sick, personal, volunteer time, plus 11 holidays)

• Flexibility: Hybrid work opportunities after training

• Supportive Culture: Collaboration, respect, and compassion are at the heart of everything we do

Who We Are

How to Apply