What are the responsibilities and job description for the Call Center Agent position at Loon Mountain Resort?
Overview
Responsible for soliciting and maintaining business for all Loon Mountain products by providing information on services and activities at resort, taking group reservations and working with sales team to generate new business. As a customer focused organization, a crucial part of each employee's job is to get and keep guests.
Responsibilities
- Handle phones to provide information on services and activities at resort and in resort area, make sales as well as take reservations for lift tickets, rentals and lessons.
- As needed act as an active member of the Sales team by fielding calls, taking group reservations and generally helping the Sales Office with various sales activities (i.e. mailings, guest services and special events).
- Input data and maintain database entries daily.
- Must keep abreast of resort's departmental activities (i.e. rates, rentals, lesson and events).
- Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
- Meet service level objectives and department goals as set forth by immediate supervisor.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.