What are the responsibilities and job description for the Concierge- Part Time position at Senior Services of America?
Summary
Serves as the first point of contact and provides first-class customer service to residents, visitors, and vendors.
Essential Duties and Responsibilities
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Greet and assist residents, visitors, staff, and others who enter the community.
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Answer and direct telephone calls to the appropriate party.
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Receive and distribute incoming and outgoing mail and packages.
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Respond to general requests or concerns of residents and family members, including emergency calls, and escalate to team members, management, emergency responders or external agencies as needed.
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Maintain front desk and lobby area to ensure organized, well supplied with current literature and fresh beverages, and clear of clutter.
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Answer inquiries, offer suggestions and directions, and provide descriptive literature pertaining to activities such as excursions, sporting events, concerts, and plays.
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Assist with light filing, recordkeeping, clerical, and housekeeping duties, as requested.
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May be responsible for opening and closing duties.
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Attend mandatory meetings as scheduled by Executive Director.
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Maintain confidentiality of resident, community, employee, and company information.
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Maintain working knowledge of fire and disaster plans and responsibilities under emergency conditions.
Perform other duties as assigned.
Physical Demands and Work Environment
The Physical Demands and Work Environment described below represent the activities and surroundings of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Must be able to remain in a stationary position at least 50% of the time. Constantly operates a computer with extensive keyboard typing, and routinely uses other office machinery such as a telephone and printer/copier/scanner. Occasionally moves around inside the office to access files or office machinery, attend meetings, etc. Occasionally required to bend or twist to reach items and lift and/or carry items weighing up to 25 pounds. The person in this role frequently communicates with others to exchange information in person, over the phone, and via email, and must be capable of effective communication in these situations.
Work Environment
This position is situated in a climate-controlled office environment, with a moderate noise level consisting of typical office sounds. Sounds include but are not limited to computers, printers, telephones, light foot traffic, and background conversation. In certain circumstances, a staff member may be exposed to communicable diseases and infections, other biological hazards, and various drugs and chemicals. Due to these potential hazardous exposures, you may be required to wear Personal Protective Equipment (PPE) in addition to universal precautions. PPE could include, but is not limited to, gloves, gowns, masks, respirators, and goggles.
Travel
This position does not typically require travel.