What are the responsibilities and job description for the Director of Operations position at Senior Proof Inc.?
Senior Proof is a Certified safety modification contractor specializing in making homes safer and more accessible for seniors and individuals with mobility challenges. We partner with healthcare providers, payers, and community organizations to deliver high-quality, empathy-driven home modifications.
Position Overview
The Director of Operations is responsible for overseeing and optimizing day-to-day operations across field services, project execution, customer experience, and internal processes. This role ensures operational excellence, compliance, scalability, and consistent service quality as Senior Proof continues to grow nationwide.
Key Responsibilities
Operational Leadership
- Lead and manage daily operations across technicians, project management, and office support teams
- Develop, implement, and refine SOPs to improve efficiency, quality, and compliance
- Ensure projects are delivered on time, within scope, and to Senior Proof standards
Team Management & Development
- Supervise and support operations staff, safety technicians, and project manager
- Oversee onboarding, training, performance management, and evaluations
- Foster a culture of accountability, empathy, and continuous improvement
Project & Quality Oversight
- Monitor installation quality, safety standards, and post-installation follow-ups
- Address and resolve escalations, incidents, or service issues
- Coordinate with healthcare partners regarding compliance and service expectations
Process Improvement & Scaling
- Analyze KPIs and operational metrics to identify gaps and opportunities
- Support expansion into new markets, including technician network growth
- Collaborate with leadership on strategic planning and execution
Cross-Functional Collaboration
- Work closely with the CEO, Finance, Business Development, and Marketing teams
- Support payer and provider relationships
- Ensure operational readiness for audits, reporting, and compliance requirements
Qualifications
- 5 years of operations leadership experience (construction, home services, healthcare-adjacent preferred)
- Strong understanding of residential construction or home modification workflows
- Experience managing field teams and multi-location operations
- Excellent organizational, communication, and leadership skills
- Data-driven mindset with experience tracking KPIs and performance metrics
- Familiarity with healthcare compliance, incident management, or payer programs is a plus
Preferred Skills
- Experience with CRM
- Knowledge of aging-in-place standards and accessibility best practices
- Ability to scale processes in a fast-growing organization
Compensation & Benefits
- Competitive salary based on experience
- PTO and paid holidays
- Opportunity to grow with a mission-driven company making a real impact
Pay: $70, $80,000.00 per year
Work Location: In person
Salary : $80,000