What are the responsibilities and job description for the ServiceNow Administrator position at Seneca Resources?
Hello,
Position Title: Senior ServiceNow Administrator
Location: Raleigh NC
Clearance Requirements: Must be eligible to obtain and maintain a Public Trust Clearance.
Position Status: Contract
Pay Rate: Competitive and based on experience
Position Description:
We are seeking a Senior ServiceNow Administrator with deep experience supporting enterprise-scale environments. The ideal candidate is a certified ServiceNow professional who can independently manage daily platform administration, ensure system compliance, and support operational excellence across Incident, Problem, Change, and Asset Management.
This role involves leading configuration work, supporting integrations, performing audits, monitoring performance, and ensuring all administrative tasks align with established standards. You will serve as an SME for end-user support, platform enhancements, and ServiceNow governance.
High-performing professionals who excel in complex, fast-paced environments and enjoy both hands-on administration and process improvement will thrive in this role.
Responsibilities:
Platform Administration & Operations
- Perform daily administration, maintenance, and platform support activities
- Manage Incident, Problem, Change, Service Catalog, SLAs, and Asset Management operations
- Monitor system performance, queues, emails, and incoming ServiceNow support tickets
- Administer CMDB updates, categorizations, roles, data elements, and knowledgebase content
- Implement assigned Change Requests and ensure compliance with defined processes
- Conduct monthly system audits, including SOX and internal compliance checks
Configuration, Development & Testing
- Recommend and implement configurations based on functional requirements
- Ensure all configurations align with established standards and best practices
- Support unit testing, SIT/CAT planning, and pre-production validation
- Support new application integrations and platform enhancements
Governance, Design & Process Oversight
- Design and maintain organizational roles, group structures, and Change Coordinator groups
- Provide oversight for Change Management and Risk Management activities
- Serve as an escalation point for end-user inquiries and platform support
- Deliver ServiceNow education/training as needed
- Manage operations, maintenance, and governance of the ServiceNow platform
Required Skills/Education:
- 8–12 years of experience in ServiceNow administration or related ITSM roles
- ServiceNow Administrator Certification strongly preferred
- Bachelor’s degree in a related field
- If degree is in a non-related field, an additional 4 years of experience is required
- Strong knowledge of ITSM processes, Change Management, and enterprise platform operations
- Experience supporting large-scale ServiceNow environments with integrations and eBonding
- Ability to work independently and manage complex administrative workloads
- Excellent communication, documentation, and customer support skills
- Demonstrated commitment to inclusive, collaborative, and high-quality service delivery
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.