Documentation Specialist

Position Title: Documentation Specialist

Location: (Hybrid) Pensacola, FL - 3 days a week onsite

Clearance Requirements: Not Applicable, No Sponsorship Provided

Pay Rate: Pay: $20.00 - $26.00

Years of Experience: 1 - 5yrs

Position Description:

Seeking a detail-oriented REL Documentation Specialist to support real estate lending operations. This role involves managing and processing documentation for real estate transactions to ensure accuracy, compliance, and timely completion. The successful candidate will work in a hybrid environment, reporting onsite at least 3 days per week at our Pensacola location. This is a contract position lasting approximately 6 months, ideal for professionals with 1-5 years of relevant experience seeking to contribute to a dynamic real estate lending team.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Conduct research and preparation of reference material

• Ensure effective management of projects from inception through implementation

• Identify, communicate and resolve technical, tactical and operational project issues and risks

• Maintain documentation library to ensure currency of processes

• Provide training to end user in the use of electronic manuals and reference material

• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

• Administer and develop eNet content

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Ensure clear, concise and effective communication of material

• Interact with various sub-teams to determine user requirements and specifications

• Organize policy and procedures according to set standards

• Recommend strategy for communications

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

• Write online reference material, instructions and communications

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Experience in researching, compiling, and documenting data, business processes, and workflow

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

• Desired - Working knowledge of Navy Federal products, services, programs, policies and procedures

• Basic database and presentation software skills

• Basic skill capturing and translating processes and requirements into easily understood terms

• Basic skill exercising initiative and using good judgment to make sound decisions

• Basic verbal and written communication skills

• Effective organizational, planning and time management skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Top Requirements:

• 1-5 years of experience in real estate documentation, loan processing, or related administration
• Strong attention to detail and organizational skills
• Ability to work in a hybrid setting with onsite presence required

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.