What are the responsibilities and job description for the Order Taker - Youyu Noodle Bar(SEA) position at Seminole Hard Rock Support Services?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
The primary responsibility of the In-Room Dining Cashier/ Order taker is to take guests orders over the phone in a quick and friendly manner.
Job Description
The primary responsibility of the In-Room Dining Cashier/ Order taker is to take guests orders over the phone in a quick and friendly manner.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings
- Take the guest order, always trying to use suggestive/ upselling techniques
- Provide an expected delivery time for their order
- Place and log call backs for all IRD orders within appropriate time frame to ensure guest satisfaction
- Communicate daily specials and answer any questions guest may have in regard to the menu having to do with food and / or beverage
- Anticipate guests’ service needs by asking appropriate questions
- Speak to guests’ and co-workers using clear, appropriate and professional language
- Process all guest orders thru the POS terminal noting food modifiers for guest special requests
- Adhere to the Hard Rock cash handling policy
- Adhere to PCI compliance with regard to protecting guest information
- Protecting basic information from guest such as name, room numbers and credit card information.
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
- Follow property control audit standards and cash handling procedures ( e.g blind drops)
- Transport bank to/from assigned workstation, following security procedure
- Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
- Notify management of maintenance repair issues
- Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
- Assist the department to drive guest satisfaction by providing consistent guest experiences
- Properly address guest requests and inquiries by following departmental verbal script
- Other duties as assigned
- A minimum of six (6) months of related experience required
- Medical, Time Off and Retirement benefits offered through Local Union Representation
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
- Pay Rate: $22.00 an hour
Salary : $22