Order Taker - Youyu Noodle Bar(SEA)

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The primary responsibility of the In-Room Dining Cashier/ Order taker is to take guests orders over the phone in a quick and friendly manner.

• Answer telephones using appropriate etiquette including answering the phone within 3 rings
• Take the guest order, always trying to use suggestive/ upselling techniques
• Provide an expected delivery time for their order
• Place and log call backs for all IRD orders within appropriate time frame to ensure guest satisfaction
• Communicate daily specials and answer any questions guest may have in regard to the menu having to do with food and / or beverage
• Anticipate guests’ service needs by asking appropriate questions
• Speak to guests’ and co-workers using clear, appropriate and professional language
• Process all guest orders thru the POS terminal noting food modifiers for guest special requests
• Adhere to the Hard Rock cash handling policy
• Adhere to PCI compliance with regard to protecting guest information
• Protecting basic information from guest such as name, room numbers and credit card information.
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
• Follow property control audit standards and cash handling procedures ( e.g blind drops)
• Transport bank to/from assigned workstation, following security procedure
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of maintenance repair issues
• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
• Assist the department to drive guest satisfaction by providing consistent guest experiences
• Properly address guest requests and inquiries by following departmental verbal script
• Other duties as assigned
  
  

Qualifications

• A minimum of six (6) months of related experience required
  
  

Benefits Include

• Medical, Time Off and Retirement benefits offered through Local Union Representation
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay Rate: $22.00 an hour