What are the responsibilities and job description for the E-Commerce Digital Shelf Coordinator position at Seminole Hard Rock Support Services?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description
Position Overview
The E-Commerce Digital Shelf Coordinator / Inventory Planner is responsible for managing the digital shelf across all e-commerce platforms, ensuring products are accurately set up, properly merchandised, and consistently available for purchase. This role oversees item creation, product tracking, inventory planning, and order fulfillment coordination to maintain optimal in-stock levels and deliver an exceptional customer experience. The position works cross-functionally with merchandising, logistics, vendors, and customer service teams to ensure product availability, accurate information, and timely delivery.
Hard Rock Rock Shop, Hard Rock Bet, Hard Rock Digital, Collectibles through Memo/Globe Photo, Amazon, and other site development domestically and globally.
Key Responsibilities
Digital Shelf & Product Setup
Job Description
Position Overview
The E-Commerce Digital Shelf Coordinator / Inventory Planner is responsible for managing the digital shelf across all e-commerce platforms, ensuring products are accurately set up, properly merchandised, and consistently available for purchase. This role oversees item creation, product tracking, inventory planning, and order fulfillment coordination to maintain optimal in-stock levels and deliver an exceptional customer experience. The position works cross-functionally with merchandising, logistics, vendors, and customer service teams to ensure product availability, accurate information, and timely delivery.
Hard Rock Rock Shop, Hard Rock Bet, Hard Rock Digital, Collectibles through Memo/Globe Photo, Amazon, and other site development domestically and globally.
Key Responsibilities
Digital Shelf & Product Setup
- Assist with the item setup, product onboarding, and ongoing product tracking for all goods across e-commerce platforms and digital marketplaces.
- Ensure product listings are accurate and complete, including descriptions, images, pricing, and inventory status.
- Maintain consistent digital shelf standards and ensure all items are properly categorized and searchable across platforms.
- Monitor digital shelf performance and identify opportunities to improve product visibility and conversion.
- Monitor daily and weekly sales performance to inform inventory planning and replenishment strategies.
- Manage inventory levels to maintain strong in-stock rates while minimizing overstock and backorders.
- Coordinate the flow of goods between vendors, warehouses, and fulfillment channels to ensure product availability.
- Analyze product demand trends and support forecasting efforts with merchandising and planning teams.
- Ensure product inquiries are addressed promptly and that customer orders are fulfilled accurately and on time.
- Monitor order flow to ensure the timely delivery of goods and resolve any fulfillment delays or discrepancies.
- Manage backorders with vendors and customers in a timely manner, providing clear communication and resolution.
- Oversee communication with vendors regarding inventory availability, replenishment timelines, and product delivery.
- Track vendor shipments and resolve issues related to delays, shortages, or discrepancies.
- Work closely with logistics and warehouse partners to ensure smooth product intake and order fulfillment.
- Track key performance indicators such as sell-through, in-stock rate, backorders, fulfillment timelines, and inventory turnover.
- Provide regular reporting on product performance and inventory health to support merchandising and operational decisions.
- Identify operational efficiencies and recommend improvements to digital shelf management and inventory flow.
- Bachelor’s degree in Business, E-Commerce, Supply Chain, Retail Management, or related field (or equivalent experience).
- 3–5 years of experience in e-commerce operations, digital merchandising, inventory planning, or retail operations.
- Experience with e-commerce platforms, inventory management systems, or ERP tools.
- Strong analytical skills with the ability to interpret sales and inventory data.
- Excellent organizational and project management skills with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced retail or e-commerce environment.
- Strong communication skills with the ability to coordinate across vendors, internal teams, and customer service.