Manager, Technology Programs

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Job Summary:

The Program Manager, IT Infrastructure & Low Voltage Systems is accountable for the successful implementation of the IT Systems infrastructure on all real estate construction: new builds and expansions to existing buildings and projects. The position’s responsibilities include ensuring proper and timely control and dissemination of all necessary supporting documentation including designs, budgets, construction plans, and supplier information in a manner conducive to proper project implementation and successful completion. You will be responsible for managing the end-to-end project planning and execution implementation process of the company’s low voltage systems. Such systems include the cabling, data center, IDFs, server, storage, network PCs and printers, DAS, Wi-Fi I, and other related infrastructure. This position will collaborate with various departments, subject matter experts and stakeholders to identify project objectives and desired outcomes. This position ensures that resources are available for project milestones to meet required deliverables and deadlines. You will contribute advanced knowledge and skill in technology to support the objectives. Responsible for technology planning, decision-making, contracting, purchasing, implementation, vendor payment reconciliation and program closure. Ensuring proper and timely control and dissemination of all necessary supporting documentation including designs, budgets, construction plans, and supplier information for proper project implementation and successful completion. Program Managers are engaged early in the development life cycle at the design phase to accommodate various Infrastructure and Network requirements, including but not limited to: MDF/IDF space allocation requirements, low voltage backbone and field cabling, device location planning including millwork housing if required as well as construction turn over scheduling to meet the overall program planning needs. The position requires the ability to navigate a construction site during all stages of construction, as well as travel to conduct site meetings to include stakeholders for application setup, implementation, training, testing and post go-live support.

Main Duties And Responsibilities

• Assumes responsibility under the guidance of the Vice-President of IT managing all IT Infrastructure Systems and other technology system requirements associated with property development
• Establishes and maintains a strong working relationship with the senior and functional managers throughout the key business areas
• Approves project plans and ensures projects are aligned with IT standards and strategy
• Create and maintain IT Systems budget models for quick budgetary proposal delivery
• Allocates appropriate resources to ensure projects are completed within committed time and budget
• Ensures that the status of projects is effectively communicated back to the user groups in a timely manner
• Does periodic presentations of current status, progress and budget tracking reports for management review
• Establishes and maintains a strong working relationship with the senior and functional managers throughout the key business areas
• Coordinate with the , Functional Teams, Engineers, Architects and Vendors in the creation of the design documents
• Works closely with functional managers, operational staff, vendors and suppliers on technology requirements for the construction projects
• Prepares and compiles required IT Systems requirements, scheduling, budgeting and implementation timelines
• Ensures company Brand Standards are reviewed and adhered to throughout the project lifecycle
• Coordinates technology standards and requirements to respective teams
• Attends project critical path and construction meeting and mediates issues and changes as and when required
• Establishes leadership and follow-through to ensure that costs/benefits are clearly understood and attained
• Partner with members of the IT team and property leaders to define and set the product strategy for major hospitality applications.
• Govern and provide oversight for projects from a functional perspective.
• Partner with various stakeholders to complete project scope, deliverables, required resources, budget and timing
• Track and report on project milestones and provide status reports to team as needed.
• Drive innovation with the business and strategic partners by identifying operational needs and initiating system enhancements
• Monitors, ensures and manages the acquisition and maintenance of property-based systems.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status
• Consults on specific application issues or hardware/software problems
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results
• Manages vendors for property IT requirements functioning as escalation point for problem resolution
  
  

Skills & Experience Requirements

• Experience leading Program/Project IT Systems implementations within the Hospitality industry
• At least 6 years of experience leading, managing and delivering projects on time and within budget
• Ability to deal with a diverse range of people, which includes the upper levels of corporate management
• Self-sufficient, requiring limited supervision over job knowledge, expectations and successful project completion
• Willingness and ability to travel 40-50% of the time.
• Strong interpersonal skills to speak with all business contacts.