Digital Branch Specialist II

Job Description:

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

We are seeking a Digital Branch Specialist II to join our Bakersfield Team!

WHAT You'll DO :

• Provide branch staff with Online and Mobile banking support.

• Determine nature of member concerns/issues, diagnose and recommend solution or, if necessary, generate electronic ticket with Information Technology department.

• Perform testing on operating system installations and upgrades.

• Identify member service needs and/or concerns that require leadership involvement, as well as proper members of the Digital Banking team

• Process online loan and deposit application within established service level agreement.

• Maintain an awareness of trends, products, technical advances and productivity tools that apply to improve process or to improve Self Help FCU online and mobile banking.

WHAT You’ll NEED :

• High School diploma or equivalent related experience.

• Bilingual English – Spanish Fluency preferred.

• Min. 3 years’ experience in financial institution or min. 3 years’ experience in Contact Center environment.

• Proficient in relevant computer applications. Ability to learn and navigate new software quickly. Experience with Microsoft Office products including Outlook and Excel.

• Thorough knowledge of financial products and services, banking practices, operations, and policies preferred

• Exceptional customer service, active listening and verbal and written communication skills.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!

Hourly Range : $26.25 - $34.37

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer:

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.