What are the responsibilities and job description for the RECEPTION AMBASSADOR position at Self Enhancement, Inc.?
The Reception Ambassador at the Tony Hopson Sr. Center for Self Enhancement, Inc. (SEI) holds a high-profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. The Reception Ambassador supports SEI’s Administrative and Facilities Departments and reports to the Facilities Manager. Standard hours are Monday through Friday, 8:30 AM – 5:00 PM with weekend availability for specialty events. This is a full-time position.
Primary Responsibilities:
Primary Responsibilities:
- Customer Service Excellence:
- Greet and direct visitors, parents, students, and staff with professionalism and warmth.
- Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members. Distribute brochures or information as requested by visitors.
- Administrative Support:
- Assist Department Leaders in developing and implementing processes, procedures, templates, and tools to ensure efficient operations across the agency
- Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling.
- Technology and Program Management:
- Learn and manage various programs such as Van Request, Auditorium Tech Support, and Conference Room Tech support.
- Coordinate and support the scheduling and technical needs of conference rooms.
- Support with the agencies inventory upkeep
- Maintain the front desk program book
- Support the Comms department with print and event signage
- Facilities and Equipment Coordination:
- Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set.
- Coordinate the maintenance of office equipment, including photocopiers, fax machines, and postage meters, ensuring optimal operation.
- Implement a system for accepting, signing for, and organizing delivery packages and mail, ensuring proper sorting and distribution to relevant departments.
- Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check-in and check-out.
- Policy and Procedure Development:
- Develop, implement, and refine policies and processes to improve operational efficiency.
- Participate in the Safety Committee and other internal committees as assigned.
- Visitor and Staff Support:
- Maintain all visitor sign-ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies.
- Support the needs of over 15 departments, adapting to their specific requirements, and ensuring seamless operations.
- Miscellaneous Duties:
- Utilize Smartsheet for reviewing new supply and business card orders, making supply purchases, and notifying staff of deliveries.
- Oganize and schedule building use by external businesses or partners.
- Accept other appropriate duties and responsibilities as assigned.
- Strong interpersonal and communication skills.
- Ability to learn and manage various programs and systems.
- Excellent organizational and multitasking abilities.
- Proficient in Microsoft Office Suite and other relevant software.
- Previous experience in a high-profile customer service or administrative role preferred.
- Commitment to the mission and values of SEI.
- Associate degree in a related field desired or minimum of 2 years of office receptionist experience
- Familiarity with Self Enhancement and/or social services environments ideal.
- Proven ability to perform under pressure while effectively & efficiently handle multiple simultaneous complex tasks and projects
- Excellent writing skills to include proper grammar, report writing/formatting, proofreading and editing
- Proven effective interpersonal communication skills including the ability to effectively interface with all levels of cultures and people.
- Must have current and valid state driver’s license, in good standing with no insurability restrictions and must be insurable under SEI’s auto insurance policy.
Salary : $23 - $26