What are the responsibilities and job description for the Reception & Office Support Specialist position at Just Compassion?
Reports to: HRSN Program Manager
FLSA Status: Non-Exempt
Schedule: Full-Time
Location: In-Person
Salary: $23-$25/hr DOE $1 bilingual differential
Position Summary
The Reception & Office Support Specialist is responsible for ensuring participants, visitors, and community members receive timely, accurate, and compassionate support when connecting with our services. This role manages the main phone line, responds to email and website inquiries, assists walk-ins and provides administrative support to our HRSN program. The Specialist helps maintain a welcoming and organized office environment, supporting seamless operations that contribute to the effectiveness of our mission.
Key Responsibilities
- Serve as the primary contact for incoming phone calls; provide information or route to appropriate staff/programs
- Greet participants, guests, and partners while ensuring sign-in and safety protocols are followed
- Assist with intake, appointment scheduling, and follow-up communication with community members seeking services
- Monitor reception and lobby areas, ensuring they remain professional, clean, and welcoming
- Respond to inquiries via phone and email in a professional and timely manner
- Maintain accurate logs for calls, visitors, and documentation as needed
- Provide administrative assistance including filing, data entry, preparing materials, and ordering supplies
- Support onboarding or coordination tasks related to administrative workflows
- Collaborate with program staff to ensure timely and clear communication with participants
- Assist with special tasks and organizational projects as assigned by leadership
Qualifications
Required
- Bilingual: English & Spanish (written and verbal); able to communicate clearly and respectfully with Spanish-speaking participants and callers
- Experience in reception, call support, customer service, or administrative support roles
- Strong verbal communication and customer-service skills, especially over the phone
- Proficiency in basic computer and office software, including Google Workspace (email, calendar, documents)
- Ability to multitask, stay organized, and manage a busy environment with frequent interruptions
- Ability to maintain confidentiality and demonstrate professionalism in all interactions
- Ability to remain calm and supportive when assisting individuals facing barriers or stressors
Preferred
- Experience in nonprofit or human services environments
- Familiarity with trauma-informed practices
Working Conditions
- Ability to sit for extended periods
- Ability to walk up and down stairs and stand for extended periods.
- Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).
- Ability to perform job duties that may involve bending, twisting, or reaching.
Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.
Salary : $23 - $25